Engineer, Field Service- "I & II"

ASM; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading semiconductor manufacturing company is seeking Field Service Engineers in Chandler, AZ. The role involves performing installations and maintenance for semiconductor equipment while ensuring customer satisfaction. Candidates should possess a Bachelor's degree in electrical engineering, complemented by 5+ years of customer support experience. This position requires technical acumen, strong troubleshooting skills, and the ability to travel domestically and internationally. This full-time employment comes with a mid-senior level designation and involves a shift schedule.

Qualifications

• Bachelor’s degree from an accredited college with semiconductor fabrication experience.
• 5+ years customer support or manufacturing experience.
• Knowledge in wafer fab and electro-pneumatic controls is a plus.
• Ability to work with hand tools and interpret schematics.

Responsibilities

• Perform installations and maintenance on semiconductor equipment.
• Maintain a high level of customer satisfaction.
• Develop action plans for problem resolution.
• Troubleshoot moderate complexity process issues.

Skills

Customer service skills

Basic troubleshooting techniques

Knowledge of semiconductor fabrication

Ability to work independently

Strong organizational skills

MS Office knowledge

Education

Bachelor's degree in electrical engineering/electronics technology

Tools

Oscilloscopes

Digital Volt Meters (DVMs)

Job description

Step into a career with ASM, where cutting edge technology meets a collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible.

With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Field Service Engineers (various levels) – Chandler, AZ

Domestic and International travel of at least 25% will be required for this role.

Job Description

• Perform installations, preventative maintenance and remedial repair maintenance on complex electronic/electro‑mechanical semiconductor capital equipment at ASM’s global customer locations.
• Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety‑first mentality.
• Be capable of working completely independent of supervision on highly complex problems while meeting project/task timelines, objectives and goals.
• Have the ability to develop action plans for problem resolution and present to internal and external customers.
• Develop improvements for processes, hardware and software for continuous improvement of ASM equipment / business operations. Coach/mentor lower level FSE’s to higher level skill sets.
• Assist in customer escalations and manage beta‑site projects.
• Troubleshoot process problems of medium complexity along with writing procedures and processes for standard field service activities.

Requirements

• Bachelor’s degree from an accredited college in electrical engineering/electronics technology, electronics/electro‑mechanical with up to 5 years of semiconductor fabrication maintenance experience in ALD, PECVD, EPI or Diffusion.
• Ability to travel of at least 25% for both domestic and international locations.
• 5+ years field service/customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment.
• Knowledge in any or all of the following areas is a plus: wafer fab, closed loop gas and vacuum control, RG induced plasma, electro‑pneumatic controls, microprocessor based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
• Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems.
• Safety mentality.
• Ability to work with hand tools.
• Working knowledge of oscilloscopes and DVMs.
• Strong positive attitude with excellent customer service skills.
• Clear and concise (English) verbal and written communications.
• Knowledge of structured problem‑solving techniques.
• MS Office knowledge.
• Ability to work in a team environment, independently and/or with limited supervision.
• Be able to interpret electronic/electro‑mechanical schematics and drawings.
• Maintain strong organizational and simultaneously leadership skills.
• Ability to handle multiple tasks.

Shift Schedule

• Shift 4 (6pm‑6am) – Sun‑Tue and every other Saturday.
• Shift 5 (6am‑6pm) – Sun‑Tue and every other Wednesday.
• Shift 7 (6pm‑6am) – Wed‑Sat and every other Wednesday.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Semiconductor Manufacturing

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.