Field Service Eng - Middletown/Dover, DE

Canon USA & Affiliates; Delaware; Remote; USD 74,000 - 133,000; Full time

Job summary

Canon Medical Systems USA, Inc. seeks a Field Service Engineer to install, service, and maintain diagnostic imaging equipment remotely across the Delmarva Peninsula, based near Middletown/Dover, DE. The role offers flexibility to be Sr. or Associate level depending on experience.

Responsibilities include installations, PM inspections, and remote support, with emphasis on strong customer relations and accurate documentation. Competitive salary and benefits are provided.

Qualifications

• Proven ability to develop and maintain effective internal and external working relationships.
• Must maintain active motor vehicle license from the state of residence.
• 2 Year / associate's degree in electronics technology or equivalent work experience.
• 3 years advanced electronics experience.
• 5 years field service experience.
• Remote field-based position in the USA; live near Middletown/Dover, DE area.

Responsibilities

• Install medical imaging equipment across multiple product lines.
• Complete installation quality checklist and PM inspections.
• Prepare work orders, parts orders, and administrative paperwork.
• Maintain assets per P&P and keep documentation up to date.
• Provide remote technical support and diagnose issues via phone or remote tools.
• Escalate issues as needed and collaborate with CMSU Solutions Center.

Skills

Field service experience

Electronics troubleshooting

Driver's license

Education

Associate degree in electronics technology

Job description

Field Service Eng - Middletown/Dover, DE - req1781

OVERVIEW

Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

• Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected.

• An offer may be made for FSE Sr. OR FSE Associate level based on experience. Please apply to be considered.

• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Middletown/Dover, DE area. The primary service territory is the Delmarva Peninsula.

• Install medical imaging equipment effectively and efficiently.

• Completion of installation quality checklist.

• Perform PM inspections per equipment specifications and standards.

• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.

• Maintain all assigned assets per company P&P.

• Improve personal productivity by enhancing product knowledge through formal and on the job training.

• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.

• Answer technical and applications questions.

• Capable of installing multiple products in one modality.

• Maintain excellent customer relations.

• Maintain accurate and complete documentation.

• Perform and document FDA testing on assigned products.

• Keep current with latest technical developments in multiple product lines.

• Support field service operations with technical knowledge on multiple product lines.

• Install and maintain equipment in multiple product lines.

• Demonstrate expertise in multiple products in 1 modality.

• Develop a higher level of troubleshooting and analytical skills.

• Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.

• Plans own workload.

• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.

• Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.

• Position duties involve making frequent decisions and frequent recommendations.

• Develop service-selling skills.

• Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.

• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.

• Escalates technical issues and inquiries, as needed.

• Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.

• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate

• Contributes to and generates knowledge articles per P&P.

QUALIFICATIONS

• Proven ability in developing and maintaining effective internal and external working relationships.

• Must maintain active motor vehicle/driverâs license from the state where the employee resides.

• 2 Year / associate's degree in electronics technology or equivalent work experience in lieu of degree.

• 3 years advanced electronics experience.

• 5 years field service experience.

• This is a remote, field-based position in the USA. The selected candidate will be required to live in or near Middletown/Dover, DE area. The primary service territory is the Delmarva Peninsula.

• Pay Information: Min $74,000 to Max $133,000 annual equivalency.

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.