Field Service Coordinator-100% On Site

Ultimate Staffing; Durham (NC); On-site; USD 44,000 - 50,000; Full time

Job summary

Ultimate Staffing in Durham, NC is seeking a Field Service Coordinator to coordinate and dispatch field service technicians, ensuring timely response to service requests and SLA compliance.

You will manage technician schedules, track progress in field service management systems, coordinate parts and inventory, and produce service reports. This is a 100% onsite, full-time role requiring weekend availability and strong Salesforce CRM experience.

Qualifications

• Minimum 2 years of experience in service coordination or related field.
• Ability to work weekends and designated weekdays.
• Experience in field service, maintenance, or technical support.
• Proficiency with Salesforce CRM.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to lift and move parts weighing up to 50 pounds.

Responsibilities

• Schedule and dispatch field service technicians during weekends and assigned weekdays.
• Monitor daily service activities to ensure SLA compliance.
• Track technician status, job progress, and completion using field service management systems.
• Maintain accurate work orders, customer information, service records, and related documentation.
• Communicate job details, technical updates, and scheduling changes to field technicians.
• Coordinate with inventory and logistics teams to ensure parts, tools, and equipment are available for service calls.
• Ship required parts to support timely issue resolution in the field.
• Perform routine inventory counts and maintain inventory accuracy.
• Review completed work orders for accuracy, completeness, and proper closure.
• Prepare and distribute service reports, operational metrics, and performance updates.

Skills

Salesforce CRM

Scheduling

Customer Service

Communication

Organization

Physical strength

Tools

Field service management software

Job description

Location: Durham, NC

Work Environment: 100% Onsite

Schedule: Full-time, includes weekend coverage and assigned weekdays

Pay Rate: $32.00 - $36.00 per hour, based on experience

Field Service Coordinator

Position Summary

• Coordinate and dispatch field service technicians to ensure timely response and resolution of service requests.
• Manage technician schedules and workloads to meet service level agreements (SLAs).
• Support daily field operations through effective communication, inventory coordination, and administrative oversight.
• Maintain accurate service records and operational reporting.
• Contribute to a high-performing service organization focused on delivering exceptional customer support.

Key Responsibilities

• Schedule and dispatch field service technicians during weekends and assigned weekdays.
• Monitor daily service activities to ensure SLA compliance.
• Track technician status, job progress, and completion using field service management systems.
• Maintain accurate work orders, customer information, service records, and related documentation.
• Communicate job details, technical updates, and scheduling changes to field technicians.
• Coordinate with inventory and logistics teams to ensure parts, tools, and equipment are available for service calls.
• Ship required parts to support timely issue resolution in the field.
• Perform routine inventory counts and maintain inventory accuracy.
• Review completed work orders for accuracy, completeness, and proper closure.
• Prepare and distribute service reports, operational metrics, and performance updates.

Required Qualifications

• Minimum 2 years of experience in service coordination, dispatching, scheduling, customer service, or a related field.
• Ability to consistently work weekends and designated weekdays.
• Experience in field service, maintenance, technical support, facilities management, or similar environments.
• Proficiency with Salesforce CRM.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Ability to lift and move parts weighing up to 50 pounds.

Performance Metrics

• Meet or exceed established SLA response and arrival times.
• Maintain an onsite Mean Time to Repair (MTTR) of less than 3 hours.
• Achieve a 95% or higher service resolution success rate.

Eligibility Requirements

• Must be a U.S. citizen or lawful permanent resident (Green Card holder).
• Must not require current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.