Field Service Dispatcher & Scheduler

Comfort Systems USA Mid South; Birmingham (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Comfort Systems USA Mid South is seeking an individual to schedule and dispatch Field Technicians in Birmingham, Alabama. This role focuses on prioritizing service calls, coordinating on-site work with customers, and ensuring workflow continuity between field and office.

The ideal candidate will manage technician time tracking, monitor materials availability, and support cost control across contracts. Follow-up with customers and participation in team meetings are also key responsibilities.

Responsibilities

• Schedule and dispatch Field Technicians for daily assignments.
• Prioritize service calls based on urgency and impact.
• Coordinate all on-site work scheduling with customers.
• Manage job setup, technician time tracking, and updates.
• Communicate between field and office to ensure workflow continuity.
• Monitor parts/materials availability and inform technicians.
• Issue and track purchase orders; reconcile PO logs.
• Maintain truck inventory and ensure accurate billing/prep.
• Support cost control across PM contracts, repairs, and projects.
• Maintain service contract logs and assist with monthly revenue forecasts.
• Follow up with customers to ensure satisfaction.
• Participate in team meetings and assist with ordering parts and contract renewals.

Job description

Comfort Systems USA Mid South is seeking an individual to schedule and dispatch Field Technicians in Birmingham, Alabama. This role focuses on prioritizing service calls, coordinating on-site work with customers, and ensuring workflow continuity between field and office.

The ideal candidate will manage technician time tracking, monitor materials availability, and support cost control across contracts. Follow-up with customers and participation in team meetings are also key responsibilities.