Field Service Dispatcher in Tulsa

Energy Jobline ZR; Tulsa (OK); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Annual Bonus Program

Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life Insurance

Onsite Gym

Paid sick leave

Paid PTO

Resumo da oferta

Energy Jobline ZR in Tulsa, Oklahoma, is seeking a Dispatch Coordinator to schedule, assign, and dispatch Field Service Technicians to meet customer service requirements. You will assist in creating commissioning books from data collected by field staff and coordinate with Field Service and Project Management teams.

You will manage the Field Service Hotline, answer queries, support route adjustments, and ensure tools and information are available to complete work.

Qualificações

• Excellent communication to collaborate with teams.
• Clerical and organizational skills for schedules and routes.
• Ability to manage multiple projects simultaneously.
• Prioritize calls by importance level.
• Proficient in Windows and MS Office (Word, Excel, PowerPoint, Outlook, Teams).
• Highly organized with attention to detail and the big picture.
• 0–1 years dispatching experience.
• Experience using Salesforce.
• Positive attitude with a sense of humor.

Responsabilidades

• Schedule, assign, and dispatch Field Service Technicians.
• Assist in creating commissioning books from field data.
• Answer calls and coordinate with Field Service and PM teams.
• Manage Field Service Hotline and route calls to the right personnel.
• Support technicians with queries, route adjustments, and tools.
• Provide status updates to customers with Project Managers.
• Keep scheduling software and spreadsheets up to date.
• Review data from technicians and improve processes.
• Coordinate assignments in Salesforce Field Service (SFS) based on location and skills.

Conhecimentos

communication

organizational

multitasking

prioritization

Windows & MS Office

big picture thinking

dispatching experience

Salesforce

positive attitude

Ferramentas

Salesforce

Windows

MS Office

Descrição da oferta de emprego

Location: Tulsa, Oklahoma

Reports to: Field Service Manager

Collaborates with: Field Service and Project Management

Primary Responsibility: Responsible for scheduling, assigning and dispatching Field Service Technicians to meet customers service requirements. Assist in creating commissioning books with data collected from Field Service Technicians. Answers calls, provides information and coordinates with Fields Service and Project Management Teams.

What You'll Do:

• Manages Field Service Hotline and directs calls to appropriate personnel.
• Provide ongoing support to Field Service Technicians by answering queries, helping with route adjustments, and ensuring they have the tools or information needed to complete their work.
• Collaborate with Project Managers to provide information to customers seeking a status of the service, resolving issues or escalating as necessary.
• Assist Field Service Technicians with completing service workbooks.
• Ensure all scheduling software and spreadsheets are up to date with accurate technician's assignments and job status.
• Continuously evaluate dispatch and service process, recommending improvements to increase efficiency, reduce delays, and enhance customer satisfaction.
• Collects and reviews data collected from Field Service Technicians.
• Creates commissioning books from the data received from Field Service Technicians.
• Coordinate with Field Service Supervisors to assign technicians in Sales Force Field Service (SFS) to service and commissioning jobs based on location, availability, and skill set.

What Qualifies You:

• Excellent communication skills to collaborate with others
• Clerical and organizational skills:To keep track of schedules, routes, and personnel
• Handle multiple projects at the same time
• Prioritize calls by the level of importance
• Proficiency with Windows and MS Office applications (Word, Excel, Power Point, Outlook, Teams)
• Highly organized and detailed while able to look at the "big picture"
• 0-1 years prior dispatching equivalent knowledge, skills, and abilities
• Prior experience using Salesforce
• Positive attitude with a good sense of humor

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• insurance
• Onsite Gym
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

Equal Opportunity:MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to , , , ancestry, , , , , or preference, marital status or spousal affiliation, physical or mental , medical conditions, , status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.