Field Service Dispatcher

Yancey Bros. Co.

Macon (GA)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Full benefits package

Tool allowance

Medical, vision & dental coverage

Wellness programs

Paid vacations

Job summary

Yancey Bros. Co. is seeking a Field Service Dispatcher to coordinate field service repairs, schedule technicians, and manage parts orders and invoicing. You will keep all stakeholders updated on repair status and job progression.

The ideal candidate will have a high school diploma, experience in service coordination, and a strong sense of urgency to deliver customer satisfaction. On-call hours and knowledge of Caterpillar systems are preferred.

Qualifications

Knowledge of DOT, OSHA and MSHA rules and regulations is required.
Computer skills (software and internet usage) are required.
On-call after hours is required.

Responsibilities

Be point of contact for all field service repairs.
Schedule all repairs and order parts as needed.
Quote repairs as needed and open/close work orders.
Search for service letters, product updates and additional repairs.
Monitor life day labor and work in process through Service Link.
Maintain average life day labor 10 days or less for invoicing.
Communicate with customer upon job completion.

Skills

DOT/OSHA/MSHA knowledge

Computer skills

On-call after hours

Education

High school diploma

Tools

SIS

DBS

ET (CATERPILLAR)

Job description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Field Service Dispatcher you will be the point of contact for the Field Service Technician, Manager and Customer. You will be responsible for scheduling, ordering parts, invoicing and keeping all parties involved updated on the state of repairs.

Primary Responsibilities:

Be point of contact for all field service repairs
Schedule all repairs. Order parts as needed
Quote repairs as needed.
Open and close work orders.
Search for service letter, product updates and additional repairs.
Monitor life day labor and work in process through Service Link
Maintain average life day labor 10 days or less for invoicing.
Use modern for daily customer communication and customer updates.
Communicate with customer upon job completion

Additional Responsibilities:

Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should be able keep accurate records and provide guidance to customers, technicians and management with regards to the status of repairs. You should possess a strong sense of urgency and desire to provide superior customer service. Being able to work as a team and well under pressure is also highly desirable.

Education/Experience:

High school diploma or equivalent required.

Required Qualifications/Skills:

Knowledge of DOT, OSHA and MSHA rules and regulations
Computer skills (software and internet usage)
On call after hours required

Preferred Qualifications/Skills:

Prior experience with SIS, DBS, ET (CATERPILLAR systems)
2 - 3 years' experience as Service Technician, Service Write, Service Coordinator in the industry

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure