Field Service Diesel Technician

Socket.dev; Hobbs (NM); On-site; USD 48,000 - 80,000; Full time

Job summary

Socket.dev is seeking an on-site Field Service Technician to diagnose and complete less complex engine repairs at customer locations. You will use specialized tools, follow procedures, and prepare parts as required.

Responsibilities include customer engagement, preventative maintenance, and accurate service documentation. You will escalate complex issues and maintain tools and vehicle, while adhering to health, safety, and environmental policies.

Qualifications

• Competencies required include effective communication, customer focus, and problem-solving.
• Proven ability to diagnose complex issues and apply repair and maintenance procedures in field settings.
• Documentation of service activities and escalation when needed must be accurate and timely.

Responsibilities

• Engage customers professionally and ensure prompt attention to needs.
• Diagnose and complete less complex engine repairs on-site with appropriate tools and parts.
• Perform preventative maintenance on engine components following documented schedules and standards.

Skills

Communicates effectively

Customer focus

Develops talent

Manages complexity

Self-development

Health and Safety Fundamentals

Diagnostics Application

Electronic Service Tool Application

Engine Systems Interactions

Product Repair and Maintenance

Service Documentation

Technical Escalation

Values differences

Education

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations

Job description

Job Summary

Diagnoses and completes less complex repairs to engines at the customer’s site.

Key Responsibilities

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Responsibilities

Competencies

• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience

Qualifications

• Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
• Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.
• Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.
• 2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment.
• Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools.
• Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems.

• - A current valid license is required for this role
• - This role requires a 5 year motor vehicle report, free from major violations
• - This role requires applicant to pass a Department of Transportation (DOT) physical
• - 3 years driving experience
• - This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• - Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age
• - A CDL may be required to obtain upon hire
• - Federal law requires a CDL holder to be 21 years of age or older

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.