Field/Service Desk Technician (Hybrid)

Triada Networks, LLC; Norwood (NJ); Ibrido; USD 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Descrizione del lavoro

Triada Networks is hiring a hybrid Field/Service Desk Technician to split time between on-site client support across the tri-state area and remote service desk work from home. You will be the visible face of Triada at client sites, requiring professionalism and discreet communication alongside strong technical skills.

The role provides exposure to cybersecurity and compliance work, with room to grow into higher-tier and specialized roles within a company serving SEC-regulated investment managers

Competenze

• 1-2 years of hands-on IT support experience (L1 to L1.5)
• Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs)
• Comfortable supporting iOS and Android devices in a business environment
• Comfortable working both on-site at client offices across the tri-state area and remotely from a home office
• Valid driver's license and reliable transportation
• Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs
• Discretion and awareness around sensitive, regulated client environments

Mansioni

• Provide L1-L1.5 support at client offices and remotely: troubleshoot desktops, laptops, printers, mobile devices, and connectivity
• Handle service desk tickets end to end: triage, resolve, document, and escalate to senior techs when needed
• Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently
• Set up, image, and deploy workstations and user accounts
• Support Windows and macOS endpoints, Microsoft 365, and common business applications
• Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access
• Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction
• Keep accurate ticket notes and asset documentation

Descrizione del lavoro

Triada Networks provides cybersecurity and managed IT to SEC-regulated investment managers across the Metro NYC tri-state area. We're hiring a hybrid Field / Service Desk Technician who splits time between on-site client support across the tri-state area and remote service desk while working from home. You'll be a visible face of Triada at client sites, so professionalism, discretion, and clear communication matter as much as technical skill.

We'll Provide:

• Annual salary of $55-60k
• Unlimited PTO
• Exposure to cybersecurity and compliance work that goes beyond typical IT
• Clear path to grow into higher-tier and specialized roles

What You'll Do:

• Provide L1-1.5 support at client offices and remotely: troubleshooting desktops, laptops, printers, mobile devices, and connectivity
• Handle service desk tickets end to end: triage, resolve, document, and elevate to senior techs when needed
• Work alongside senior technicians on larger on-site projects, cutovers, and installs, and handle routine visits independently
• Set up, image, and deploy workstations and user accounts
• Support Windows and macOS endpoints, Microsoft 365, and common business applications
• Set up, troubleshoot, and secure iPhones, iPads, and Android devices, including MDM enrollment and company email/app access
• Assist with on-site network tasks such as switches, access points, and cabling, under senior tech direction
• Keep accurate ticket notes and asset documentation

Skills You'll Need:

• 1-2 years of hands-on IT support experience (L1 to L1.5)
• Solid grasp of Windows, macOS, Microsoft 365, and basic networking (DNS, DHCP, TCP/IP, VPNs)
• Comfortable supporting iOS and Android devices in a business environment
• Comfortable working both on-site at client offices across the tri-state area and remotely from a home office
• Valid driver's license and reliable transportation
• Able to work independently on routine on-site visits and collaborate with senior techs on larger jobs
• Discretion and awareness around sensitive, regulated client environments

Nice to Have

• Experience in an MSP environment
• CompTIA A+, Network+, or similar certifications
• Experience with MDM tools such as Intune, Jamf, or Apple Business Manager
• Apple certifications (e.g., Apple Certified Support Professional)
• Exposure to compliance-driven or financial-services clients