Field Service Coordinator

Retail Imaging; Vancouver (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

Retail Imaging is seeking a Field Service Coordinator to support the FX3 team by managing field service scheduling, coordinating technicians, and executing work orders to ensure projects are completed efficiently and meet customer expectations.

You will create and manage work orders, recruit and support independent field technicians, monitor progress, communicate updates to customers and internal teams, and identify improvements in scheduling and service delivery.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in scheduling, dispatch, customer service, project coordination, logistics, or a similar role.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and business software such as CRM, scheduling, ticketing, or similar systems.
• Strong attention to detail and documentation accuracy.
• Reliable attendance, dependability, and follow-through.
• Ability to speak, read, understand, and communicate clearly in English.

Responsibilities

• Coordinate field service projects by creating and managing work orders.
• Recruit, assign, and support independent field technicians based on project requirements.
• Monitor work orders and resolve scheduling issues, cancellations, delays, reschedule requests, and other service exceptions.
• Communicate scheduling updates and service issues with customers and internal teams.
• Review completed work orders, approve them for payment, evaluate technician performance, and maintain preferred provider pools.
• Maintain accurate documentation and coordinate with internal teams to support successful project execution.
• Identify opportunities to improve scheduling, technician utilization, and service delivery.
• Support new customers, operational initiatives, and additional responsibilities as business needs evolve.

Skills

Scheduling

Dispatch

Customer service

Project coordination

CRM software

Microsoft Office

Documentation

English communication

Education

High school diploma or GED

Tools

CRM systems

Scheduling software

Ticketing systems

Microsoft Teams

Job description

Position Overview

The Field Service Coordinator supports the FX3 team by managing field service scheduling, technician coordination, and work order execution to ensure projects are completed efficiently and meet customer expectations.

Description

Position Overview

The Field Service Coordinator supports the FX3 team by managing field service scheduling, technician coordination, and work order execution to ensure projects are completed efficiently and meet customer expectations.

What You'll Do

• Coordinate field service projects by creating and managing work orders.


• Recruit, assign, and support independent field technicians based on project requirements.


• Monitor work orders and resolve scheduling issues, cancellations, delays, reschedule requests, and other service exceptions.


• Communicate scheduling updates and service issues with customers and internal teams.


• Review completed work orders, approve them for payment, evaluate technician performance, and maintain preferred provider pools.


• Maintain accurate documentation and coordinate with internal teams to support successful project execution.


• Identify opportunities to improve scheduling, technician utilization, and service delivery.


• Support new customers, operational initiatives, and additional responsibilities as business needs evolve.

Requirements

What We're Looking For

• High school diploma or GED.


• At least one year of experience in scheduling, dispatch, customer service, project coordination, logistics, field service support, operations support, or a similar role.


• Strong organizational, communication, and problem-solving skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Experience using Microsoft Office and business software such as CRM, scheduling, ticketing, or similar systems.


• Strong attention to detail and documentation accuracy.


• Reliable attendance, dependability, and follow-through.


• Ability to speak, read, understand, and communicate clearly in English.

Physical, Sensory, And Mental Requirements

With or without reasonable accommodations, individuals in this role must be able to:

• Work the assigned schedule with minimal unscheduled absences.


• Remain actively engaged and available during scheduled work hours.


• Coordinate multiple projects while managing changing priorities.


• Communicate clearly and professionally by phone, email, Microsoft Teams, and in writing.


• Review, interpret, and accurately document scheduling information and project updates.


• Use a computer, keyboard, mouse, and multiple software applications throughout the workday.


• Sit or stand for extended periods while working at a computer workstation.

Offers of employment are contingent upon passing a background check and proving eligibility to work in the United States.