Field Service Coordinator

Lloyd Industries, Inc.; Saint Charles (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Stable company with 40+ years in busi­

Job summary

Lloyd Industries, Inc. in St. Charles, MO is seeking a Field Service Coordinator to organize schedules, assign service work to field technicians, and ensure timely completion while maintaining strong communication with customers.

You will manage customer records, quotes, and service activity, coordinate resources, and support contracts. The role requires at least four years of coordination experience and a BA in business-related field.

Qualifications

• At least four years of experience in service coordination, administration, or related support activities.
• Bachelor's degree in Business Administration, Management, or a related field.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable with data entry, scheduling systems, and maintaining records.
• Ability to multitask, prioritize responsibilities, and solve problems.
• Ability to explain technical information to customers in an easy-to-understand manner.

Responsibilities

• Schedule and coordinate on-site calibration services for Field Service Technicians.
• Assign service jobs based on technician availability, location, customer needs, and service requirements.
• Communicate with customers regarding appointments, service details, and special requests.
• Coordinate technician schedules, equipment, vehicles, and other resources.
• Prepare service quotes and obtain customer authorization before work begins.
• Maintain accurate customer records, service schedules, and activity logs.
• Assist with field service orders and contracts.
• Track technician work hours, PTO, and time off.
• Respond to customer questions, concerns, and service issues.

Skills

Customer service

Communication

Organizational skills

Scheduling

Multitasking

Problem solving

Education

Bachelor's degree in Business Administration

Tools

Scheduling systems

Job description

Location: St. Charles, Missouri
Schedule: Full-time, Monday–Friday

Are you organized, customer-focused, and great at keeping things running smoothly?

Lloyd Industries, Inc. (formerly BC Group International) has provided biomedical testing equipment and calibration services for over 40 years. We help hospitals and medical facilities ensure their testing equipment is accurate and reliable. With nearly 100 employees, an average employee tenure of 11 years, and no history of company-wide layoffs, we offer stability and opportunities to build a long-term career.

We're looking for an organized and dependable Field Service Coordinator to join our Service Department. In this role, you'll coordinate schedules and service assignments for our Field Service Technicians while working closely with customers to ensure services are completed efficiently and on time. If you enjoy organizing schedules, communicating with customers, solving problems, and keeping multiple priorities on track, this could be a great fit!

Key Responsibilities

• Schedule and coordinate on-site calibration services for Field Service Technicians.
• Assign service jobs based on technician availability, location, customer needs, and service requirements.
• Communicate with customers regarding appointments, service details, and special requests.
• Coordinate technician schedules, equipment, vehicles, and other resources.
• Prepare service quotes and obtain customer authorization before work begins.
• Maintain accurate customer records, service schedules, and activity logs.
• Assist with field service orders and contracts.
• Track technician work hours, PTO, and time off.
• Respond to customer questions, concerns, and service issues.

Skills and Experience

• At least four years of experience in service coordination, administration, or related support activities.
• Bachelor's degree in Business Administration, Management, or a related field.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable with data entry, scheduling systems, and maintaining records.
• Ability to multitask, prioritize responsibilities, and solve problems.
• Ability to explain technical information to customers in an easy-to-understand manner.

What We Offer

• Stable company with over 40 years in business.
• Supportive and collaborative team environment.
• Training and support to learn our products and services.