Field Service Consultant

MSX International; Los Angeles (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Health Savings Account

Disability Insurance

Employee discounts

Hybrid work environment

Job summary

MSX International in the United States is seeking an ASE certified automotive technician for a Field Service Consultant role. The position emphasizes solving complex vehicle issues and providing technical assistance online and in-dealership settings.

The role includes managing recalls, RSUs, improving customer experience, and supporting dealership documentation and repair processes. Hybrid schedule: 3 days in the field with travel and 2 days from home; benefits start after 30 days, with health,

Qualifications

• Must have ASE certification (preferred but will consider previously certified).
• Ability to diagnose and solve complex vehicle issues with a customer-first approach.
• Experience working in or with automotive dealerships and service departments.

Responsibilities

• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.
• Leading discussions and acting as a subject matter expert.
• Managing recall requirements and ensuring RSU completion to reduce buybacks.
• Interacting with the team as the quality feedback liaison.
• Providing dealership consultations on repair order documentation and service agreements.
• Improving customer experience and increasing fixed first visit rates.
• Analyzing repair shop processes and proposing proactive improvements.

Skills

Technical troubleshooting

Customer focus

Team collaboration

Dealership experience

Education

ASE Certification

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you looking for a new opportunity? If you have automotive technician experience in your background, then we may be looking for you.

What We Are Looking For

• Do you currently or have you in the past been an ASE certified technician?
• Do you like solving complex issues as it relates to solving vehicle issues?
• Are you known as the 'person who can fix anything automotive related'?
• Are you looking for a better work life balance with no weekend work?

The Filed Service Consultant Key Tasks Are

• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.
• Leading discussions and acting as a subject matter expert.
• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
• Interacting with the team as the quality feedback liaison.
• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing "fixed first visit" cases.
• Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

What We Have To Offer

• Full-time position with benefits effective the first of the month following 30 days of employment.
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
• Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.

Qualifications

• High school diploma or General Equivalency Diploma (GED) is required
• A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
• Field-related management experience is preferred.
• Must have dealership experience.
• Ideal experience required: Assistant Manager, Shop Foreman.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.