Field Service Automation Specialist - Columbus, OH

GCG; Columbus (OH); Remote; USD 40,000 - 68,000; Full time

Job summary

A leading company in automation seeks a Field Service Automation Specialist in Columbus, OH. This role involves providing technical support, troubleshooting, and training in automation controls across various industries. Ideal candidates will have strong engineering backgrounds, enjoy problem-solving, and be comfortable in a customer-facing role, with travel across Ohio, Indiana, and Kentucky required.

Benefits

Competitive annual salary

Comprehensive Health Coverage

401(k) with company match

Generous Time Off

Wellness & Support Programs

Dental and vision plans

Qualifications

• Required: 3-4 years of experience with automation controls.
• Preferred: 5+ years with customer-facing support.
• Strong problem-solving skills with customer interaction.

Responsibilities

• Troubleshoot and commission automation control systems.
• Provide on-site and remote technical support.
• Conduct technical training sessions for clients.

Skills

Troubleshooting

Programming

Customer Engagement

Technical Training

Education

Associate’s degree in Engineering (Electrical or Electrical Engineering Technology)

Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering

Tools

PLCs

HMIs

Motion Systems

Job description

Field Service Automation Specialist - Columbus, OH

Join to apply for the Field Service Automation Specialist - Columbus, OH role at GCG

Field Service Automation Specialist - Columbus, OH

1 day ago Be among the first 25 applicants

Join to apply for the Field Service Automation Specialist - Columbus, OH role at GCG

Overview

The

Overview

The GCG Automation & Factory Solutions Technical Services team is growing, and we are now seeking a Automation Field Service Engineer to help us expand our service offerings and support customers across the Ohio, Indiana, and Kentucky region.

In this role, you will serve as a technical expert in automation controls and related electrical components, supporting customers from project start to finish—including hardware selection, troubleshooting, programming, and on-site commissioning. You will also play an important role in internal training and mentorship, helping elevate the overall technical capabilities of our team.

This position is ideal for a self-motivated engineer who enjoys working in the field, solving problems, and contributing to automation success across a wide range of industries.

For this role, we are seeking candidates in the Central / Southern OH area to accommodate ease of travel to customer sites around Ohio, Kentucky, and Indiana. When not engaged in work related travel to customer sites or corporate facilities, this position offers a remote work arrangement however, travel could be as much as 50% depending on work volume.

What You’ll Do Technical Service & Project Support

• Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.)
• Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs)
• Execute and manage multiple service projects throughout their lifecycle
• Provide on-site and remote technical support, ensuring timely and high-quality service delivery
  
  
  

Customer Engagement & Training

• Present and promote automation solutions to customers and prospects
• Conduct technical training sessions for customers and internal staff on electrical and automation products
• Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions
  
  
  

Team Collaboration & Mentorship

• Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences
• Act as a mentor and technical coach to junior team members, helping them grow their skills
• Contribute to knowledge-sharing across the service team and support the standardization of best practices
  
  
  

What You’ll Bring Education

• Required: Associate’s degree in Engineering (Electrical or Electrical Engineering Technology), a technical degree, or equivalent industry experience
• Preferred: Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering or equivalent 4-year post-secondary education
  
  
  

Experience

• Required: 3–4 years of industry experience working with automation controls and electrical components
• Preferred: 5+ years of experience including customer-facing support of PLCs, motion control, sensors, safety devices, and fluid power systems
• Background in working with electrical distributors, engineers, and industrial clients is highly desirable
  
  
  

Technical & Interpersonal Skills

• Strong knowledge of automation systems, component selection, and programming
• Proficiency with vendor configuration tools for product sizing and selection
• Ability to present technical concepts clearly to both technical and non-technical audiences
• Positive attitude, strong math and computer skills, and a goal-oriented mindset
• Preferred: Knowledge of motion systems, trigonometry, calculus, and technical writing
  
  
  

What We Offer

• Competitive annual salary
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!
  
  
  

About GCG AFS

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer. This enables us to support customers in deploying and delivering high-quality, efficient solutions tailored to their specific requirements. Our commitment to providing an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

These duties and responsibilities listed above are judged to be "essential functions" in terms of the Americans With Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Furthermore, the above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

Referrals increase your chances of interviewing at GCG by 2x

Sign in to set job alerts for “Field Service Specialist” roles.

Columbus, OH $40,000.00-$68,000.00 2 weeks ago

Delaware, OH $40,000.00-$68,000.00 2 days ago

Field Service Technician Level II - Columbus, Ohio

Field Service Technician Level II - Central Ohio

Field Service Technician Columbus Power - REQ ID 5788

Field Service Technician Columbus Power - REQ ID 5791

Field Service Technician - Window Cleaning (66113)

Field Service Technician II - Columbus, Ohio

Columbus, OH $48,000.00-$66,000.00 2 months ago

Field Service Technician Columbus Power - REQ ID 5787

Field Service Technician Columbus Power - REQ ID 5789

Field Service Technician Columbus Power - REQ ID 5795

Power Generation Field Service Technician- Premium Level

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.