Field Service Area Supervisor (IL / IN)

Eaton; Illinois; Remote; USD 108,000 - 160,000; Full time

Job summary

Eaton's Critical Power Solutions division is seeking a Field Service Area Supervisor to manage service operations from a remote office in Indiana or Illinois. This role entails leadership and strategic direction to enhance customer service, safety, and operational efficiency while meeting sales and profit goals through effective team management.

Qualifications

• Minimum of 5 years electrical/electronic field service expertise.
• 2 years of people leadership experience or 5 years of large technical project leadership experience.
• Valid and unrestricted driver’s license required.

Responsibilities

• Direct and coordinate CPS Service regional operations activities.
• Ensure safety and compliance in low, medium, and high voltage work environments.
• Lead and develop direct reports to drive top performance.

Skills

Leadership

Problem Solving

Communication

Project Management

Education

Bachelor’s Degree or equivalent

Job description

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Eaton’s Critical Power Solutions division is currently seeking a Field Service Area Supervisor. This position will be remote from a home office based in the following states: Indiana or Illinois. Relocation assistance to the region will be provided if needed.

The expected annual salary range for this role is $108,749 - $159,499 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

The Area Service Supervisor is responsible for directing and coordinating the activities of the CPS Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPS service groups.

As the window to the local market, the Area Service Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Service Supervisor is responsible for leading & developing their direct reports, field service electronics technicians, to drive top performance and world class customer support.

At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton!

Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

What You’ll Do

• Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom line profit objectives are met. Provide strategic direction to identify and develop prospective new customers.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a daily, monthly, and yearly basis. Responsible for budgeting and procurement of capital equipment for the region, efficient execution of sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables, and turn of backlog and projects.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies and standards. Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manages leadership team of diverse and dispersed field-based workforce throughout assigned region. Demonstrates good corporate citizenship.
• Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.
  
  
  

Basic (Required) Qualifications

• Bachelor’s Degree from an accredited institution OR a minimum of 5 years electrical/electronic field service expertise plus able to enroll in an accredited Bachelor’s degree program post offer acceptance
• Minimum of five (5) years electrical/electronic field service expertise
• Minimum of two (2) years of people leadership experience or five (5) years of large technical project leadership experience
• Possess and maintain a valid and unrestricted driver’s license
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
  
  
  

Preferred Qualifications

• Experience leading a remote team
• Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.
  
  
  

Position Success Criteria

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.
  
  
  

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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