Field Service Apprentice, Mechatronic

Heidelberger Druckmaschinen AG; City of White Plains (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Heidelberg USA is seeking a Field Service Mechatronic Apprentice for the Long Island, NY area to learn and work on industrial printing machines. This role requires extensive travel, a 24-36 month commitment, and a base salary of $50,000 with paid travel and a $61 per diem, plus full employee benefits during the first year.

You will train in mechanical/electrical controls, support installation and maintenance, and provide exceptional customer service while growing with Heidelberg’s team and

Qualifications

• High School or Equivalent (Required)
• Hand Tools: 1 Year (Required)
• Electrical: 1 Year (Preferred)

Responsibilities

• Grasp concepts and theories related to mechanical & electrical processes in an operational environment.
• Assist Field Service Personnel during installation and maintenance of Heidelberg equipment, in the field and at Heidelberg facilities.
• Provide exemplary customer service: understand the customer’s needs to keep equipment productive and explain what will be required to restore operation.
• Most service work is performed at the customer’s site; regular attendance and timeliness are expected.
• Overtime or weekend work may be required for success.

Skills

Strong computer skills

Analytical skills

Written and verbal communication

Education

High School or Equivalent

Tools

Hand Tools

Electrical knowledge

Job description

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Field Service Mechatronic, Apprentice

Location: Long Island, NY

What We Are Looking For

We are now hiring a Mechanical/Electrical apprentice for the Long Island, NY area. You will learn to work on and fix industrial printing machines. This role requires extensive travel, flexibility, 24-36 month commitment, and a hunger for learning. The Heidelberg Apprenticeship program challenges you to apply your hands-on capability while adhering to high technological standards. A career with Heidelberg USA offers a challenging opportunity to work on the industry’s most technologically advanced equipment. If you truly enjoy troubleshooting and are motivated by working on advanced machinery, successful completion of the apprentice program would result in a functional field service representative. We have a unique opportunity for an Electrical/Mechanical Controls apprentice motivated in growing with the Heidelberg team. Our apprenticeship program offers training with a starting base salary of $50,000, paid travel expenses, a $61 per diem , and full employee benefits during the first year (with growth in income after successful completion of qualificications during the program). By working on Heidelberg machines, you secure a global presence with a unique skillset.

What You Will Do

• Responsible for grasping the concepts and theories related to mechanical & electrical processes taught in an operational environment
• Working with and assisting Field Service Personnel during the installation and maintenance of Heidelberg equipment, both in the field and in Heidelberg facilities
• Provide exemplary Customer service: Expected to understand the customer’s need to keep their equipment productive and explain what will be required to restore their equipment to operation
• Most service work is performed at the customer’s site so regular attendance and timeliness is expected.
• There may be times that overtime, or weekend work will be a critical function for success
• Work as an Electrical/Mechanical apprentice specializing on Printing Press equipment.

Requirements

• Ability to travel about 80- 100% of the time during apprenticeship program
• 24 to 36 month commitment to program
• Mechanical/electrical/ mechatronics/ robotics/ etc.
• Like working with your hands and have a mechanical aptitude
• Electrical knowledge
• Basic mechanical/electrical troubleshooting required for position. (Mechanical/electrical knowledge does not need to be limited to printing equipment.)
• Basic computer skills are important. 3-year program with the potential to advance or graduate sooner.
• Must be 21+ years older due to travel and car policy

Skills

• Strong computer skills including Word, Excel, Outlook
• Strong analytical skills
• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization.
• Ability to analyze complex situations and arrive to sound conclusions.

Qualifications

• High School or Equivalent (Required)
• Hand Tools: 1 Year (Required)
• Electrical: 1 Year (Preferred)

ADA:

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision:

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.