Senior Field Service Technicians - Remote/Anywhere

Key Technical Solutions, Inc; Town of Oconomowoc (WI); Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Company paid lodging

Travel stipends

Cell phone & laptop supplied

401(k) and profit-sharing

Job summary

Encore Technologies seeks a Senior Field Service Technician to support customers in the Oconomowoc, WI area and remotely nationwide. The role involves on-site installation, commissioning, startup, and troubleshooting of machinery and control systems.

Applicants should have 5+ years of field service experience in industrial settings, strong problem-solving skills, and the ability to travel extensively—domestic and international. Excellent communication and customer-focused service are essential.

Qualifications

• Requires field service experience in industrial settings.

Responsibilities

• Install, field repair, commissioning, startup, and troubleshooting of machinery.
• Travel to customer sites up to 80% of the time; local and international travel may be required.
• Provide timely, quality service and support to ensure reliability and customer satisfaction.

Skills

Problem solving

Communication skills

Time management

Self-motivation

Team collaboration

Customer focus

Tools

PLCs

HMI

VFDs

Industrial wiring

Gas trains

Job description

Senior Field Service Technicians - Remote/Anywhere

Our client located in the Oconomowoc, WI northern suburbs is open to both local and remote Senior Field Service Technicians within an hour +/- of a major airport.

Competitive pay and benefits with this DIRECT HIRE placement. NO weekends!

Our client is an OEM that delivers complete confidence every day to manufacturers worldwide who need both customized solutions and hands-on support to keep their global manufacturing plants producing.

As part of the Aftermarket Division, the Senior Field Service Technician is an essential team member providing on-location service and support with timely, quality service, including the maintenance and installation of our clients products and other industry equipment. This position plays a key role in ensuring our clients customer experience reliability and superior customer service.

Successful candidates will be problem solvers, responsive to customers' needs and have a minimum of 5 years cumulative field service experience performing equipment commissioning, service and maintenance in an industrial setting.

Qualifications:

• Must have working knowledge and experience with industrial & control wiring, drives, gas trains/burners and pneumatics.
• Must have experience with industrial controls including PLCs, HMI, and variable frequency drives.
• Must have 480V Industrial wiring experience and 120V low volt control wiring experience.
• Must have working with customers on equipment acceptance as well as equipment troubleshooting and service.
• Valid driver's license with ability to obtain passport for international travel.
• Travel 80% to customer locations, drive/fly weekdays with potential for weekend and international travel.
• Perform installation, field repair, commissioning, startup, and troubleshooting of machinery systems.
• Ability to make independent decisions with strong problem-solving skills.
• Excellent organizational and time management skills with strong attention to detail.
• Self-starter with positive attitude and eagerness to learn and grow in a dynamic environment.
• Excellent verbal and written communication and interpersonal skills to effectively communicate with co-workers and customers within a cooperative team environment.

Our client offers:

• Guaranteed 40 hours pay per week, plus overtime paid for all hours worked over 40.
• Paid travel time and generous overnight per-diem.
• Company paid lodging, airfare, car rental and related expenses when traveling for business.
• Company supplied cell phone, laptop and specialty equipment.
• Excellent benefit package including 401(k) and profit-sharing programs.
• Family first priority whenever possible.