Field Service and Order Management Coordinator - Skiatook

NOV; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

NOV in Tulsa, OK is seeking an Operations Support Specialist to help plan and execute operational jobs such as field service dispatching. You will coordinate daily activities, maintain accurate job boards and backlogs, and troubleshoot issues to keep operations on track.

You will also liaison between departments, prepare reports, validate paperwork, and manage records and databases. Strong organizational and communication skills are essential to improve processes and support manufacturing teams.

Qualifications

• Previous support/coordinator experience in a manufacturing environment preferred.
• Proven experience in operations, administration, or a similar role.
• Advanced organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Experience working in Quickbase, Microsoft Office and Oracle.

Responsibilities

• Assist in planning and execution of operational jobs such as field service dispatching.
• Coordinate and monitor daily operational activities to align with goals.
• Troubleshoot and resolve operational issues promptly.
• Serve as liaison between departments to facilitate communication.
• Prepare reports and presentations; validate paperwork in a timely manner.
• Maintain and update operational records and databases.
• Identify areas for process improvement and implement changes.
• Ensure availability and allocation of resources to support operations.
• Prepare operational performance reports for management reviews.

Skills

Operations coordination

Communication

Multitasking

Attention to detail

Teamwork

Tools

Microsoft Office Suite

Quickbase

Oracle

Job description

Job Description

Primary Responsibilities

Operational Support

• Assist in the planning and execution of operational jobs such as field service dispatching.
• Coordinate and monitor daily operational activities to ensure alignment with organizational goals maintaining accurate job boards and backlogs.
• Troubleshoot and resolve operational issues in a timely manner.

Communication And Coordination

• Serve as a liaison between different departments to facilitate communication and collaboration.
• Coordinate meetings and prepare necessary documentation, such as reports and presentations.
• Ensure all paperwork is validated and finalized in a timely manner.
• Maintain and update operational records and databases.

Process Improvement

• Identify areas for process improvement and provide recommendations to enhance efficiency.
• Assist in the development and implementation of new procedures and processes.
• Monitor and analyze operational metrics to identify trends and areas for improvement.

Resource Management

• Ensure the availability and proper allocation of resources to support operational activities.
• Coordinate with different departments to manage procurement and inventory.

Compliance And Reporting

• Ensure compliance with company policies, procedures, and regulations.
• Prepare and maintain accurate reports and documentation for internal and external audits.
• Assist in the preparation of operational performance reports for management review.

Facility/Group Specific Responsibilities

• Ability to work in manufacturing shop environment to obtain information from manufacturing team
• Ability to work with field service team to ensure accurate field service operations
• Ability to work overtime as needed to support business need

Education & Experience Qualifications

• Previous support/coordinator experience in a manufacturing environment preferred
• Proven experience in operations, administration, or a similar role.
• Advanced organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Experience working in Quickbase, Microsoft office and Oracle