Field Service Analyst

Cox Automotive Inc.; Birmingham (AL); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness benefits

Bereavement leave

Job summary

NextGear Capital, a Cox Automotive company, seeks a Field Service Analyst to conduct on-site audits and support risk and operations teams across dealer accounts. The role emphasizes customer service, risk assessment, and thorough documentation in written and visual formats.

You will travel within Alabama, inspect collateral, and present findings to leadership while helping recoveries and ensuring compliance with contract requirements. A clear focus on reliability and safety is essential.

Qualifications

• Bachelor's degree in finance or business administration, or related field.
• 2+ years of experience in the auto industry or related field; 4 years in lieu accepted.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to travel regional on short notice up to 75%.

Responsibilities

• Conduct on-site risk assessments at dealer locations.
• Investigate processes, document observations, and identify risks.
• Inspect collateral and inventory to support underwriting.
• Verify inventory in market share and present findings to stakeholders.
• Coordinate with Recovery team for collateral handling and repossessions.

Skills

Risk assessment

Communication

Time management

Customer service

Field work

Education

Bachelor's degree in finance

Bachelor's degree in Business Administration

Tools

MS Office

Job description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst. The Field Service Analyst is responsible for conducting and delivering physical audits and results for NextGear Capital's Risk organization while supporting the client‑facing Operations team members who manage NextGear Capital's portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client's business health by conducting physical and financial audits.

A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

• Candidates must live within the assigned territory Birmingham, AL and be able to travel 100% throughout Alabama. ***

Responsibilities

• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment. Assessment may require visits to multiple dealer locations, auctions, repair shops, etc.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers' equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership. Repo audit, location audit.

Job Knowledge, Skills And Abilities

• Establishes key priorities, focusing on significant problems/opportunities with the greatest risk.
• Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction.
• Strong communication skills - able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding.
• Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned.
• Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations.
• Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds.
• Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions.

Qualifications

• Bachelor's degree in finance, Business Administration, or related field with 2+ years of experience in the auto industry or related field. The right candidate may have 4 years' experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regional on short notice 75% of the time.
• Must have a valid driver's license.
• Audit/inspection experience.

Work Environment

• This role requires extensive travel (throughout the assigned territory and may include travel to neighboring territories based on operational needs. (Company vehicle and fuel card provided).
• Work is performed primarily outdoors in all types of weather conditions and in accordance with company safety policies.
• Air travel may be possible 10% of the work month.
• Cell phone and Laptop provided

USD 55,600.00 - 83,400.00 per year

Compensation

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations;
• seven paid holidays throughout the calendar year;
• up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets