Field Service Analyst

CAI Cox Automotive Corp Svcs., LLC; LaPlace (LA); Remote; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off and holidays

Job summary

Cox Automotive is seeking a Field Service Analyst I to perform on-site risk audits of dealer accounts, assess business health through physical and financial checks, and report findings to Operations and Risk leadership. The role requires strong communication, judgement, and travel across Alabama.

You will support collateral inspections, coordinate with Recovery for repossessions, and help ensure compliance with contract requirements while delivering reliable customer service.

Qualifications

• Bachelor’s degree in finance, business administration, or related field.
• 2+ years of auto industry experience or related field.
• 1–2 years audit/inspection experience preferred.

Responsibilities

• Perform on-site audits and risk assessments for dealer accounts.
• Inspect collateral through lot and title audits and determine equity.
• Travel within assigned territory and provide findings to Operations and Risk teams.
• Support Recovery team with collateral repossessions and documentation.

Skills

Communication skills

Independent judgement

Time management

Rapport building

Education

Bachelor’s degree in Finance, Business Administration, or related field

Tools

MS Office

Job description

Company Cox Automotive - USA Job Family Group Finance Job Profile Risk, Fraud & Credit Analyst I - NG Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst. The Field Service Analyst is responsible for conducting and delivering physical audits and results for NextGear Capital’s Risk organization while supporting the client-facing Operations team members who manage NextGear Capital’s portfolio of dealer accounts. This position requires a curious and composed professional who demonstrates the ability to deliver exceptional customer service while assessing the risk of a client’s business health by conducting physical and financial audits. A strong ability to assess risk through the understanding of sales documentation, physical inventory audit results, and identifying concerning behaviors of the dealership staff. The Field Inventory Auditor I is responsible for delivering these results in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership. They often interact with our clients to resolve outstanding audit items such as missing financial information, missing inventory.

***Candidates must live within the assigned territory Birmingham, AL and be able to travel 100% throughout Alabama.***

Responsibilities

• Once on-site, quickly establish rapport with dealers in effort to achieve a comprehensive risk assessment.
• Assessment may require visits to multiple dealer locations, auctions, repair shops, etc.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers’ equity and business health for underwriting purposes.
• Verify inventory in market share conversion of $500,000+ to mitigate risk while growing the NextGear Capital portfolio.
• Present a summary of findings to the dealer and take appropriate next steps such as re-educating dealers on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation as needed.
• Assist Recovery team with repossessions by collecting the collateral keys from the dealer, securing the collateral inventory, arranging the transportation of collateral to auction, and monitoring daily funding receivables from the dealership.
• Repo audit, location audit.

Job Knowledge, Skills and Abilities

Establishes key priorities, focusing on significant problems/opportunities with the greatest risk. Ability to use independent judgement and decision making to assess a situation and make recommendations based on observations, collected information and deduction. Strong communication skills – able to verbally communicate information clearly, concisely, logically, and with confidence while actively listening by summarizing key points to clarify own understanding. Demonstrates ability to manage the details of multiple work activities concurrently within the time allocated to the work assigned. Accomplishes goals through adequate preparation, organization, process workflow, timeline, and clear expectations. Easily able to establish rapport and trust among colleagues and clients to work productively with people of diverse functional expertise and backgrounds. Ability to remain calm and professional in a potentially unpleasant and/or aggressive field work environment which includes the ability to adapt to heat, cold, rain, sleet, and other inclement weather conditions.

Qualifications

• Bachelor’s degree in finance, Business Administration, or related field with 2+ years of experience in the auto industry or related field.
• The right candidate may have 4 years’ experience in a related field in lieu of a degree.
• 1-2 years audit/inspection experience preferred.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Must be able and willing to travel Regional on short notice 75% of the time.
• Must have a valid driver’s license.
• Audit/inspection experience.

Work Environment

This role requires extensive travel (throughout the assigned territory and may include travel to neighboring territories based on operational needs. (Company vehicle and fuel card provided). Work is performed primarily outdoors in all types of weather conditions and in accordance with company safety policies. Air travel may be possible 10% of the work month. Cell phone and Laptop provided

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Equal Employment Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

About Us & Culture

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.