Field Service Agent

Iqvia Holdings; Honolulu (HI); On-site; USD 52,000 - 75,000; Full time

Job summary

IQVIA has an opportunity with a leading US medical device manufacturer. As a Field Service Agent you will support Field Service Technicians, replace parts, troubleshoot, repair, and update devices in hospital settings with on-site team support.

This 100% per diem travel role can require 3–4 weeks on assignment at a time, with nationwide travel to support customer needs. Experience in healthcare tech is preferred and a valid driver license is required.

Qualifications

• 1–2 years of technical experience in a hospital setting preferred.
• Active, unrestricted driver license and reliable personal vehicle for local work.
• Comfort with basic software programs and Microsoft Windows OS.

Responsibilities

• Assist field staff with organizing, testing, and configuring medical devices.
• Install and update hardware, software, and network products.
• Manually move and lift medical equipment up to 50 pounds.
• Travel as assigned (per diem) to support customer needs.
• Provide on-the-job training for new hires.
• Maintain clear communication with on-site hospital staff.

Skills

Technical support

Field service

Hospital experience

Tools

Windows OS

Hardware setup

Networking basics

Job description

Full job description
IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Agent position is a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills!

Career Advancement Opportunities:

Partnered with one of the top medical device companies in the country. Clear path to FST.

This is a 100% per diem travel position with the possibility of traveling 3-4 weeks at a time. Work is assignment based.

Responsibilities:

• Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
• Set-up and organization of equipment and workstations
• Conduct routine checks and record data from product tests after installation and configuration
• Assignment-based schedule working per diem
• Travel nationally to support customer needs
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training (OTJ) for new hires.
• Complete other duties at the discretion of management

Requirements:

• Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
• An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.
• Must be comfortable with basic software programs and Microsoft operating system
• Ability to assemble and disassemble equipment and devices required
• Ability to sit and stand for long periods of time and lift up to 50 pounds required
• Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Preferred Experience:

• Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
• Software - Calibrations, networking, software updates, etc.
• Set-up and organize the equipment and workstations.
• Conduct routine checks and record data from product tests after installation and configuration.