Field Service Advisor

Duke Energy; Lake Buena Vista (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

Duke Energy is seeking a program management leader to oversee the EnergyWise Home contractor network across a defined geographic area. You will train technicians, ensure quality installations, and control program costs while maintaining customer satisfaction.

The role involves on-site field work, vendor management, and compliance with NEC and licensing requirements. Travel and relocation support may be provided as needed.

Qualifications

• Bachelor's degree in Engineering, Construction Management, or Business Administration with 1+ year related work experience.
• Associates degree with 3+ years related work experience.
• High School Diploma/GED with 5+ years related work experience.
• Journeyman License and/or HVAC/Telecommunications Certification and/or Electrical Inspector Certification.
• Must obtain state Electrical Inspector certification within six months of hire.

Responsibilities

• Oversee the recruitment, development, training and management of residential EnergyWise Home contractors and technicians.
• Ensure on-site installations meet NEC, code, and quality standards while managing program costs.
• Oversee vendor recruitment, training, and performance within an assigned territory.
• Manage supply chain for vendor inventory and ensure contract compliance and licensing.
• Negotiate and administer contracts with trade allies and monitor vendor performance.

Education

Bachelor's Degree in Engineering, Construction Management, or Business Administration

Associates degree

High School Diploma/GED

Journeyman License

Electrical Inspector Certification

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This position is responsible for overseeing the recruitment, developing, training and managing of assigned residential EnergyWise Home program licensed contractors and their technicians (HVAC/Electrical/ Appliance) that provide service in a geographical area for Demand Side Management program offerings. This position provides training and support to those providers to complete the installation and service the EnergyWise Home devices, ensuring positive customer experience while controlling program costs.

Responsibilities

Responsibilities include but are not limited to inventory control, ensure contractual compliance, on-site inspections, NEC compliance, electrical/HVAC diagnostics, escalation management, field evaluation of technical task, and resolution of customer claims regarding residential EnergyWise Home program offerings. This position also includes Duke Energy Storm Response support as needed.

• Operations - Oversee quality and customer experience of daily service work of service technicians providing fulfillment of programs to ensure code compliance, financial O&M targets, customer experience and delivery KPIs are met.
• Oversee and lead escalation process with customer, vendor operation managers, code enforcement officials and manufacturer’s representatives ensuring resolution meets financial and service level agreements.
• Vendor Management - Recruit, hire and train a network of electrical, HVAC, and appliance service providers that deliver products and services to DE customers within an assigned territory.
• Supply Chain Management - Responsible for vendor inventory levels to meet installation KPIs and service levels. Ensure product quality and financial accountability for all company-owned products and equipment.
• Contracts & Vendor Agreements - Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. Monitor and inspect to ensure vendor performance and compliance with terms of agreements. Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority), and provide corrective action plan and reporting as required.

Basic/Required Qualifications

• Bahelors Degree in Engineering, Construction Management, or Business Administration and a minimum of 1 year of related work experience
• An Associates degree and a minimum of 3 years of related work experience
• A High School Diploma/GED and a minimum of 5 years of related work experience
• Journeyman License and/or HVAC/Telecommunications Accredited Certification and/or State Electrical Inspector’s Certification

Preferred Qualifications

• Residential electrical, mechanical or construction work experience under a State Licensed/Registered Contractor or Energy Company

Working Conditions

Office and Field (residential homes, new construction sites and contractor warehouses)

• Call-out (24/7 on-call responsibility for a period of one week at a time)
• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period.
• Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way.

Specific Requirements

• Must be able to obtain state Electrical Inspector certification within six months of hire
• Valid Driver's License
• Travel Requirements 50+%
• Relocation Assistance Provided (as applicable)
• No Represented/Union Position
• No Visa Sponsored Position
• No. This is not a Visa Sponsored Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Diversity & Inclusion

Read about our commitment to supporting a diverse and inclusive workforce. About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.