Field Sales Technician

Socket.dev; New Jersey; On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Quarterly performance bonus

Travel expenses paid

Mileage reimbursement

Comprehensive onboarding and training

Additional electrical training within

Overtime eligible hourly position

Job summary

Trotec Laser in Somerset, NJ is seeking a Field Service Technician to install, repair, and maintain cutting-edge laser systems nationwide. You will travel to customer sites, perform onsite work, and provide hands-on training and technical support.

Join a fast-paced, customer-focused team with comprehensive onboarding and ongoing training; must be able to lift up to 70 pounds and travel frequently; a clean driving record required.

Qualifications

• Associate degree or technical school certification or equivalent.
• Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred.
• Valid driver's license with a clean driving record.
• Ability to lift up to 70 pounds.

Responsibilities

• Performing onsite installations, repairs, maintenance, and upgrades.
• Diagnosing mechanical, electrical, software, and system issues.
• Providing customer training on operation, applications, and preventative maintenance.
• Delivering technical support via phone, email, and other electronic communication.
• Reading and interpreting electrical schematics and mechanical drawings.
• Working closely with Sales, Applications, Customer Service, and other internal teams.
• Creating organized and detailed service reports.
• Assisting in the development and improvement of technical documentation.
• Installing and configuring hardware and software upgrades.
• Maintaining a high level of professionalism during complex or high-pressure situations.

Skills

Customer-focused

Self-starter

Excellent communicator

Highly organized

Detail-oriented

Mechanically inclined

Electrically inclined

Problem solver

Education

Associate degree or technical certification

Tools

CorelDRAW

Adobe Illustrator

AutoCAD

AlphaCAM

MasterCAM

Salesforce

Job description

Join Trotec Laser as a Field Service Technician!

Love technology, troubleshooting, and travel? Looking for a career where every day brings a new challenge and the opportunity to work directly with cutting-edge laser systems? Trotec Laser is seeking a Field Service Technician to join our growing team and deliver exceptional service to customers across the United States.

Location

Somerset NJ commuting area – you will travel to customers, some require overnight, pick up tools, etc. in office and work from home answering customer questions.

Compensation & Benefits

• $55,000 - $63,000 annually ($26.00 - $30.00/hour)
• Overtime eligible hourly position
• Quarterly performance bonus based on billable customer hours
• All travel expenses paid
• Mileage reimbursement - personal vehicle is required
• Comprehensive onboarding and technical training program
• Additional electrical competency training provided within the first 90 days for qualified candidates

https://www.troteclaser.com/

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What You'll Do

As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

• Performing onsite installations, repairs, maintenance, and upgrades
• Diagnosing mechanical, electrical, software, and system issues
• Providing customer training on operation, applications, and preventative maintenance
• Delivering technical support via phone, email, and other electronic communication
• Reading and interpreting electrical schematics and mechanical drawings
• Working closely with Sales, Applications, Customer Service, and other internal teams
• Creating organized and detailed service reports
• Assisting in the development and improvement of technical documentation
• Installing and configuring hardware and software upgrades
• Maintaining a high level of professionalism during complex or high-pressure situations

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What Makes You Successful

We're looking for someone who is:

• Customer-focused and service-oriented
• A self-starter who thrives independently
• An excellent communicator with strong listening skills
• Highly organized and detail-oriented; requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy
• Mechanically and electrically inclined
• A skilled problem solver who enjoys troubleshooting technical challenges

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Technical Qualifications

Electrical Knowledge

Candidates may be assessed on the following competencies:

• Electrical fundamentals: current, voltage, resistance, and grounding
• AC and DC circuits
• Low-voltage systems
• Electrical safety standards and best practices
• Power supply functionality
• Electrical components including switches, resistors, relays, and fuses

Technical Skills

• Read and interpret wiring diagrams and schematics
• Measure AC/DC signals and low-voltage circuits
• Test electrical components and power supplies
• Diagnose and repair technical equipment issues
• Strong computer and software skills

Preferred Experience

• Laser systems experience (CO₂ and/or Fiber)
• CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software
• Salesforce experience is a plus

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Education & Experience

• Associate degree, technical school certification, or equivalent combination of education and experience
• Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred
• Valid driver's license with a clean driving record
• Ability to lift up to 70 pounds without assistance

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