Field Sales Representative - Chicago, IL

Norman International Inc.; Oregon; Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental / Vision insurance

Health insurance

On-the-job training

Paid time off

Mileage reimbursement

Job summary

Norman International Inc. is seeking a Field Service Representative to act as the front line in our retail partnerships.

You will train store teams, share product knowledge, and ensure displays are clean and well-presented across multiple locations. You will travel to stores, support sales goals, and provide excellent customer service while maintaining company equipment and logging activities in Salesforce.

Qualifications

• Experience in retail sales or service to department stores or mass merchants is a plus, training provided.
• Ability to communicate product features clearly to store staff.
• Willingness to travel and cover multiple store locations per day.

Responsibilities

• Build relationships with store associates and leaders in partner retailers.
• Demonstrate product knowledge for blinds, shades and shutters.
• Conduct group Product Knowledge trainings on products.
• Install in-store signage and maintain display appearance.
• Travel to customer stores and maintain a regular call cycle.
• Log store activities in Salesforce; mileage reimbursed.
• Deliver excellent customer service and resolve issues.

Skills

Communication skills

Time management

Interpersonal skills

Presentation

Tools

Salesforce

Microsoft Office

Job description

Role Summary

The Field Service Representative is the face of our business in the retail world. You will interact with associates and leaders in our partnership retail stores on a daily basis, sharing sales techniques, key product features and sales data. This role is about building relationships and providing value to those that service consumers' needs through our products. You will be required to provide services that range from performing product sample installations, trouble-shooting and cleaning / maintaining display appearance in stores as well as providing excellent customer service.

Essential Responsibilities

• Clear understanding of our products: window blinds, shades and shutters
• Ability to retain product information and efficiently communicate to store associates
• Conduct group Product Knowledge (PK) training on our products
• Installing in-store signage on product displays and maintaining appearance by dusting/cleaning area, maintaining marketing materials
• Travel to customer store locations as required and maintain a consistent call cycle with assigned store territory; Must be willing to drive to several store locations per day
• Log store activities in Salesforce app; cell phone, laptop and reimbursement on mileage will be provided
• Ensure excellent customer satisfaction by demonstrating commitment to resolving customer problems and delivering quality services
• Responsible for care of all company property such as company cellphone, computer, tools and test equipment

Requirements

• Experience in retail sales and/or service to department stores/mass merchants/home centers/DIY stores is a PLUS but not required. We will provide training for qualified individuals
• Effective communication, presentation, time management and interpersonal skills
• Experience using Microsoft Office and Salesforce are a plus
• Able to work independently and with minimal supervision
• Willing to travel (mileage and other travel expense will be reimbursed)
• Able to work flexible hours, including evenings and weekends
• Have valid driver’s license and dependable vehicle
• Able to lift 30lbs. with 2 hands

Salary

$46K-55K Annually DOE

Job Type

Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental / Vision insurance
• Health insurance
• On-the-job training
• Paid time off
• Mileage reimbursement

Shift

Day shift

Weekly day range

Monday to Friday

Rotating weekends

Rotating weekends

License/Certification

Driver's License (Required)

Work Location

Remote with local/semi-local travel