Field Safety Ambassador Lead

City-of-Minneapolis; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Minneapolis seeks an Ambassador Lead to provide on-the-ground leadership for Community Safety Ambassadors while performing patrol duties. The role bridges frontline work with supervisory staff to ensure coverage, protocol adherence, and effective communication across the team.

The position combines field operations with peer leadership to strengthen safety, consistency, and accountability, allowing supervisors to focus on higher-level program oversight and coordination.

Qualifications

• High School Diploma or GED required.
• One year of experience in community engagement or public safety support.
• CPR/First Aid and Narcan administration certifications.

Responsibilities

• Supervise daily operations of Community Safety Ambassadors and assign zones.
• Serve as on-shift point of contact and monitor coverage and protocols.
• Perform ambassador duties: patrolling corridors and engaging residents and businesses.
• Provide on-the-job coaching and real-time support to ambassadors.
• Respond to incidents as first escalation and involve Supervisors as needed.
• Review ambassador logs for accuracy and escalate issues.
• Conduct elevated visits to stakeholders and document concerns.
• Coordinate with dispatch for proper response and resource allocation.
• Reinforce field training standards through modeling best practices.
• Ensure team has radios and supplies and request replenishments.
• Observe performance and provide constructive feedback to the team.
• Maintain cleanliness of corridors and report issues to 311.

Skills

De-escalation

First Aid/CPR

Youth safety

Cultural competency

Community engagement

Peer coaching

Education

High School Diploma or GED

Job description

City of Minneapolis seeks an Ambassador Lead to provide on-the-ground leadership for Community Safety Ambassadors while performing patrol duties. The role bridges frontline work with supervisory staff to ensure coverage, protocol adherence, and effective communication across the team.

The position combines field operations with peer leadership to strengthen safety, consistency, and accountability, allowing supervisors to focus on higher-level program oversight and coordination.