Community Safety Operations Lead

City-of-Minneapolis; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Minneapolis seeks a Supervisor Community Safety Ambassador to lead and coordinate frontline ambassadors across designated corridors. You will oversee daily operations, patrol coverage, and reporting, while building trust with community partners.

Responsibilities include supervising staff, coaching in de-escalation, handling high-risk incidents, and ensuring training and documentation meet standards. This role emphasizes public safety, professional conduct, and service excellence.

Qualifications

• Associate’s Degree in a field related to the work or two years post high school training or equivalent.
• Two years of relevant experience, including supervisory or leadership experience.
• CPR/First Aid, Narcan Administration, and Valid Driver's License.

Responsibilities

• Supervise daily operations of Community Safety Ambassadors, ensuring consistent patrol coverage, professionalism, and adherence to protocols.
• Provide guidance, coaching, and support to ambassadors in conflict resolution, engagement strategies, and reporting standards.
• Support staff in handling complex or high-risk incidents with supervisory judgment and coordination with law enforcement.
• Ensure accurate completion of daily activity logs, incident reports, and service documentation; liaise with community groups.
• Act as point of contact with law enforcement, social services, violence interrupters, and city staff; attend coordination meetings.
• Ensure ambassadors complete required training (de-escalation, CPR/First Aid, Narcan, cultural competency); track certifications.
• Oversee dispatch calls, manage workload distribution and staffing for peak times or events.
• Monitor performance metrics, evaluate service effectiveness, and propose improvements.
• Handle scheduling, timekeeping, and basic HR tasks; report staffing needs to leadership.

Skills

Verbal communication

Written communication

Problem-solving

Mediation

Decision-making

Dispatch systems

Reporting technology

Team leadership

Education

Associate’s Degree or equivalent

Job description

The City of Minneapolis seeks a Supervisor Community Safety Ambassador to lead and coordinate frontline ambassadors across designated corridors. You will oversee daily operations, patrol coverage, and reporting, while building trust with community partners.

Responsibilities include supervising staff, coaching in de-escalation, handling high-risk incidents, and ensuring training and documentation meet standards. This role emphasizes public safety, professional conduct, and service excellence.