Field Restoration Training Coach

Merit Restorations; Purcellville (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

Merit Restorations is seeking a Restoration Training Specialist to develop restoration professionals who can perform their roles independently, consistently, and to Merit standards. This is a hands-on coaching and development position, not just classroom training.

You will report to the Director of Training & Compliance, travel regularly across Merit branches with employees, Branch Managers, and Operations to translate Merit processes, systems, technical standards, customer expectations, and

Qualifications

• Restoration-industry experience in mitigation, reconstruction/project management, estimating, or related operations strongly preferred.
• Demonstrated ability to coach and develop employees in a field environment.
• Working knowledge of restoration documentation, estimating, project lifecycle, and customer communication.

Responsibilities

• Deliver role-based onboarding, Merit Foundation, and position-specific development pathways.
• Support employees through 30-, 60-, and 90-day development milestones and competency gates.
• Identify technical, operational, system, and knowledge gaps and provide targeted coaching.
• Help employees progress from foundational knowledge to confident, independent job performance.
• Provide hands-on coaching across mitigation, claims/reconstruction, project management, estimating, documentation, customer communication, and project lifecycle expectations.
• Train and reinforce proper use of Merit systems, including Albi, Xactimate/XactAnalysis, Mitigate, and other operational platforms.
• Conduct branch visits, ride-alongs, file reviews, workshops, demonstrations, and group training sessions.
• Translate SOPs and program requirements into practical field execution.
• Evaluate whether employees can apply training in live working conditions and partner with Branch Managers and Operations to determine readiness.
• Document development outcomes, remaining gaps, and recommended next steps.
• Support progressive increases in employee workload and responsibility as competency develops.
• Partner with branch and operational leadership when performance trends indicate a possible training or capability gap; deliver targeted coaching and follow up on results.
• Deploy into acquisitions, new branches, and new markets to deliver large-group and role-based training cohorts.
• Help acquired employees understand Merit systems, operating expectations, culture, and what winning looks like in their roles.
• Support acquisition teams through structured 30/60/90 development and identify strong SMEs, emerging leaders, and best practices worth scaling.
• Model Merit values, communication standards, accountability, and customer experience; develop local SMEs and Culture Drivers who can reinforce approved standards.

Job description

Merit Restorations is seeking a Restoration Training Specialist to develop restoration professionals who can perform their roles independently, consistently, and to Merit standards. This is a hands-on coaching and development position, not just classroom training.

You will report to the Director of Training & Compliance, travel regularly across Merit branches with employees, Branch Managers, and Operations to translate Merit processes, systems, technical standards, customer expectations, and