Field Reliability Technician — Hands-On Hardware Testing

Front Door Defense; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Base is seeking a Field Reliability Technician in Austin to lead hands-on hardware testing and relay root-cause insights to engineers. You will open field-returned hardware, run tests, and help diagnose failures to drive firmware fixes and product improvements.

This role moves fast in a lab setting; you will build tools and processes to make failure analysis faster and more reliable while keeping the lab safe and well‑organized.

Qualifications

• High School diploma or equivalent required; associates degree or higher preferred in Engineering Technology or Industrial Technology.
• Experience in an engineering/technical environment with hands-on design, testing, and assembly of equipment.
• Experience using multimeters and power supplies is a must.
• Strong organizational skills and ability to manage multiple tasks.
• Proficiency with MS Office and Google Workspace; basic IT troubleshooting.
• Experience with tools and equipment used in an engineering lab or workshop.
• Good communication with engineers, vendors, and office staff.
• Strong attention to detail and proactive problem-solving.
• Curiosity about how things work and a desire to deeply understand hardware.

Responsibilities

• Hardware testing of field-returned hardware and assist engineers with root-cause analysis.
• Build and maintain tooling; improve processes and test equipment for triage of field returns.
• Ensure lab safety and maintain a clean, organized workspace.
• Coordinate testing projects; track throughput, results, and issues for prioritization.

Skills

Multimeters

Power supplies

Communication skills

Problem-solving

Attention to detail

Organizational skills

Education

High School diploma or equivalent

Associate degree or higher in Engineering Technology/Industrial Technology

Tools

Lab tools & equipment

Job description

Base is seeking a Field Reliability Technician in Austin to lead hands-on hardware testing and relay root-cause insights to engineers. You will open field-returned hardware, run tests, and help diagnose failures to drive firmware fixes and product improvements.

This role moves fast in a lab setting; you will build tools and processes to make failure analysis faster and more reliable while keeping the lab safe and well‑organized.