Field Quality Manager

OpenKrill; United States; À distance; USD 90 000 - 134 000; Plein temps

Avantages offerts par ce poste

Competitive salary

International team

Professional development

Paid annual leave

Résumé du poste

Fairphone is seeking a Field Quality Manager to strengthen quality across its suppliers for audio products and smartphones. You will lead due diligence during supplier selection, monitor quality risks, and translate field data into preventive actions with suppliers.

The role bridges internal teams with external suppliers, driving continuous improvement and ensuring alignment with Amsterdam HQ. Strong autonomy and remote collaboration are essential as you work with teams globally.

Qualifications

• Minimum 5 years of experience in Technical Quality Operations, with a proven track record in consumer electronics.
• Solid technical background in consumer hardware with experience analyzing field failure rates (FFR) and driving closed-loop resolutions with suppliers.
• Excellent written and verbal communication skills in English and Mandarin.
• Familiarity with digital productivity tools such as macOS, Google Workspace, and Basecamp is preferred.

Responsabilités

• Establish closed-loop feedback mechanisms linking real-world field failure data back to suppliers.
• Lead investigations for field failure rates metrics, escalation to stakeholders, and drive resolution.
• Lead due diligence evaluations to assess suppliers capabilities, compliance, readiness, and quality systems.
• Deliver due diligence reporting, recommendations, and risk analysis.
• Collaborate with internal stakeholders (Strategic sourcing, Manufacturing Operations, Product, Engineering, Circular Operations).
• Provide support to downstream suppliers to ensure standardized end-to-end quality across the network.

Connaissances

English

Mandarin

Quality operations

Consumer electronics

Outils

macOS

Google Workspace

Basecamp

Description du poste

About FairphoneFairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.

At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!

So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, "Yes, that’s me!", then check out our vacancy below!

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!Location: China (you should have the right to work in this country)Hours: 40 hours per weekStart: ASAP

About your roleThe Field Quality Manager plays a pivotal role in establishing, maintaining, and elevating the quality standards across our suppliers network for audio products and smartphones. Embedded within the Quality Operations team under Global Operations, this role is responsible for leading operational due diligence during supplier selection, overseeing quality risks from suppliers and field quality, and ensuring a closed loop resolution.Serving as the key operational link between internal cross-functional stakeholders and external suppliers, the Field Quality Manager executes continuous improvement initiatives to build a resilient, high-performing supplier quality ecosystem. Crucially, this role bridges post-launch field quality analytics directly back to supplier processes, translating real-world consumer defect trends into targeted preventive actions and continuous supplier improvements. Additionally, this position acts as an operational support for team members who focus on downstream suppliers to ensure aligned quality standards.This role requires strong autonomous responsibility on the ground to drive local supplier accountability while maintaining seamless remote collaboration and alignment with Amsterdam Headquarters team.

Key Responsibilities & Objectives

Your Key Responsibilities

• Establish closed-loop feedback mechanisms linking real-world smartphone and audio field failure data directly back to the supplier.
• Lead investigations for field failure rates metrics, escalation to stakeholders, and driving resolution
• Lead operational due diligence evaluations to assess suppliers operational capabilities, compliance, readiness, and quality systems
• Deliver comprehensive due diligence reporting, recommendations, and risk analysis
• Collaborate and partner closely with internal stakeholders (such as Strategic sourcing, Manufacturing Operations, Product, Engineering, Circular Operations).
• Provide support to team members responsible for downstream suppliers to ensure standardised end-to-end quality across the network.

Key Objectives

• Secure high-capability, fully compliant audio and smartphone suppliers capable of meeting Fairphone’s operational standards.
• Oversee all quality milestones and monitor operational quality performance, conduct follow-up audits, and support collaborative development programs to continuously upgrade supplier capabilities.
• Systematically apply quality risk management tools to identify vulnerabilities across suppliers early and coordinate robust mitigation actions.
• Contain supplier quality issues and integrate real-world smartphone and audio field data back into supplier controls for sustainable corrective actions.

Your Skills & Experience

• Minimum 5 years of experience in Technical Quality Operations, with a proven track record in consumer electronics (smartphones, audio, or IoT devices).
• Solid technical background in consumer hardware with experience analyzing field failure rates (FFR), understanding root cause analysis and corrective actions reports from our suppliers, and driving closed-loop resolutions with suppliers.
• You have excellent written and verbal communication skills in English and Mandarin.
• Familiarity with digital productivity tools such as macOS, Google Workspace, and Basecamp is preferred.

What Fairphone can offer you?

• The opportunity to create an impact on the electronics industry around the world.
• A diverse work environment full of international, passionate, warm-hearted team members.
• Competitive salary aligned with market standards.
• Statutory paid annual leave (10 days upon joining), public holidays, and rest days in accordance with the labour law.
• Social benefits & contributions made by both employer and employee as required under Chinese law.
• Professional development opportunities for training, skill development, and career advancement.