Business Operations & Customer Service Advisor

ST; Santa Clara (CA); Hybrid; USD 133,000 - 166,000; Full time

Job summary

STMicroelectronics in the United States is seeking an experienced operations leader to be the primary interface between customers and ST for demand fulfillment, forecast alignment and service performance. You will manage customer orders, supply execution and backlogs, ensuring accurate information and timely delivery.

The role requires strong supply chain knowledge, cross-functional collaboration with sales, finance and logistics, and the ability to resolve issues quickly.

Qualifications

• 10–15 years of experience in sales processes, demand and supply management and customer service.
• Strong understanding of supply chain principles, processes and best practices.
• Collaborative partner with business operations, sales, finance, divisions and supply chain teams.
• Strong communication skills.
• Problem solving skills.

Responsibilities

• Manage customer orders and executions across lifecycle (firm orders, NRE POs, samples), including contracts and pricing setup.
• Maintain and optimize backlog; update requests and monitor confirmations & deliveries.
• Ensure adherence to agreed terms and drive issue resolution with divisions and supply chain.
• Provide short-term manufacturing requests through forecasts and demand management.
• Achieve revenue plans by driving backlog coverage with customer, sales and champions.
• Support billing and shipping with Finance, Logistics, and Trade Compliance.
• Ensure disciplined last-mile execution to achieve quarter-end billing targets.
• Translate key supply drivers into a reliable supply commitment with capacity visibility.
• Manage consignment and buffer stock agreements (VMI, LTI).
• Proactively manage shipment risks and trade compliance requirements.
• Oversee customer setup following governance standards and customer requirements.

Skills

Operations leadership

Supply chain principles

Cross-functional collaboration

Communication

Problem solving

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.

Pro-actively act as the official and reliable information source for customer demand and execution constraints.

Customer orders & executions management

• Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up
• Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.
• Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations
• Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.
• Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions
• Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance
• Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI)

Supply & Logistics Management

• Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.
• Manage consignment and buffer stock agreement (VMI contracts, LTI agreements)
• Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements
• Oversee customer set up, following the governance standards and customer requirements

Customer communication & Escalation

• Lead customer communication on operational topics (lead-time, delivery status, improvement)
• Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation)
• Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication

Capacity & Constraint Outlook

• Develop and communicate forward-looking supply outlooks aligned with allocation and capacity
• Define mitigation strategies and product mix scenarios during constraints

YOUR SKILLS & EXPERIENCES

• Experienced operations leader with 10-15 years of expertise in sales processes, demand and supply management, and customer service
• Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication skills
• Problem solving skills

At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

The base annual salary range for this role is between $132,800- $166,000 USD

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.