Business Operations and Demand Fulfillment Manager

Strategic Micro Systems of NJ, LLC.; Santa Clara, Scottsdale (CA, AZ); Sur place; USD 130 000 - 189 000; Plein temps

Résumé du poste

STMicroelectronics is seeking a Business Operations and Demand Fulfillment Manager to act as the primary interface between customers and ST, manage the order lifecycle, and optimize backlog and forecast accuracy. You will collaborate with sales and regional teams to ensure timely delivery and maximize revenue through effective supply and demand alignment.

Responsibilities include leading customer communications on lead times and delivery status, resolving shipment risks, and driving continuous

Qualifications

• 10-15 years in supply chain or demand planning.
• Strong communication with customers and internal teams.
• Experience leading cross‑functional operations and sales alignment.
• Deep understanding of backlog, forecast accuracy, and performance metrics.

Responsabilités

• Act as the primary interface between customers and ST for operational communication and service performance.
• Proactively manage order life cycle, including firm orders, POs, and samples.
• Maintain and optimize backlog; monitor confirmations and deliveries to improve forecast accuracy.
• Drive revenue plans by optimal backlog coverage with sales and stakeholders.
• Lead customer communication on lead times, delivery status, and improvements.

Connaissances

Supply Chain

Demand Planning

Customer Service

Leadership

Communication

Description du poste

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Job Title: Business Operations and Demand fulfillment manager

Act as the primary interface between customers and ST for operational communication, demand fulfillment, forecast alignment, supply execution, and service performance through best-in-class customer service.

Proactively act as the official and reliable source of information on customer demand and execution constraints.

Responsibilities:

• Manage the order life cycle, including firm orders, nonrecurring engineering (NRE) purchase orders (POs), and samples, as well as contract and pricing setup.
• Maintain and optimize the backlog. Update requests, monitor confirmations and deliveries, and capture customer signals to improve forecast accuracy
• Achieve revenue plans by driving optimal backlog coverage in close partnership with the customer, sales, and champions.
• Translate key supply drivers, including internal and external inventory, goods in transit (GIT), constrained demand, product lead times and delays (PLDs), and demand layering, into a clear and reliable supply commitment to the customer through capacity visibility, quality service setup, and alignment with sourcing agreement obligations.
• Proactively manage shipment risks. Resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements.
• Lead customer communication on operational topics, including lead time, delivery status, and improvements.
• Partner closely with the respective sales team and manage escalations, ensuring timely resolution through prompt communication.
• Collaborate with regional business intelligence and Sales to manage, expand, and maintain centralized regional reporting and monitoring tools.
• Perform data-driven analytics to identify trends, areas of excellence, and areas for improvement to support the management team in decision‑making, strategy definition, and execution.
• Monitor forecast process performance and ensure a continuous feedback loop with relevant stakeholders.
• Demand Forecasting responsibility
• Detect future supply issues and resolve identified issues through daily collaboration with Business Operations team members, division planning directors, and Central Supply Chain.

YOUR SKILLS & EXPERIENCES

• 10-15 years’ experience in Supply Chain or Demand Planning/Divisional Planning
• Experienced operations leader with deep expertise in sales processes, demand and supply management, and customer service.
• Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication skills
• Problem solving skills

At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

• Bay Area - The base annual salary range for this role is between $ 150,800 to $ 188,500 USD.
• Non Bay - The base annual salary range for this role is between $ 129,800 to 162,300 USD

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.