Field Quality & Customer Experience Leader

Voltage Energy; Timberlake (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Voltage Energy seeks an experienced Customer Experience & Field Quality Manager to drive customer complaint resolution, field quality investigations, corrective actions, and customer satisfaction initiatives. The role partners with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns and improve product reliability.

The position involves leading field quality teams, coordinating root-cause analysis, and driving continuous improvement across the

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, Industrial Engineering, Business Management, or a related field preferred.

Responsibilities

• Lead customer complaints, quality claims, and escalations from investigation through closure.

Skills

Quality leadership

Customer communication

Root cause analysis

CAPA management

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in Engineering/Quality/Manufacturing/Industrial Engineering/Business Management

Tools

Power BI

Quality reporting systems

Microsoft Office

Job description

Voltage Energy seeks an experienced Customer Experience & Field Quality Manager to drive customer complaint resolution, field quality investigations, corrective actions, and customer satisfaction initiatives. The role partners with Engineering, Manufacturing, Program Management, Supply Chain, and Sales to resolve quality concerns and improve product reliability.

The position involves leading field quality teams, coordinating root-cause analysis, and driving continuous improvement across the