Field Quality Assurance & Training Specialist

Air Comfort, Inc; Manteca (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Compensation

Medical/Dental/Vision benefits

401K with employer match

Vacation & holidays

Professional development & continuing-

Leadership training

Career advancement

Job summary

Advanced IPM is seeking a Field Quality Assurance & Training Specialist to support Technical and Safety departments through field training, audits, and compliance oversight. You will work with branch leadership to improve service quality, technical skills, and adherence to company standards and regulatory requirements.

The role is in-person with regular travel to branch locations; you will train technicians, evaluate service quality, and contribute to continuous improvement across California and

Qualifications

• Experience in pest management, training, quality assurance, and/or compliance.
• Strong knowledge of IPM practices and safety standards.
• Excellent communication and coaching skills.
• Strong organization and attention to detail.
• Field Representative Branch 2 licensed.

Responsibilities

• Deliver training to technicians, sales teams, supervisors, and new hires through meetings and onboarding.
• Conduct field observations and audits to evaluate service quality and provide coaching.
• Audit branch operations, service documentation, and material usage for compliance.
• Support high-profile accounts by identifying issues and improving service delivery.
• Perform safety audits and inspections to ensure regulatory compliance.
• Assist with incident investigations and root cause analysis.
• Review PURs and audit findings to identify trends and improvements.
• Develop and implement SOPs and training materials.
• Partner with branch leadership to drive accountability and performance.

Skills

Pest management experience

Training delivery

Quality assurance

Compliance knowledge

IPM principles

Communication skills

Coaching skills

Organization

Detail-oriented

Branch 2 licensed

Job description

About Advanced IPM

Since 1981, Advanced IPM has been a trusted, family-owned pest management company serving California and Nevada with a commitment to exceptional service and integrity. Recognized as a Top 100 pest management firm nationally, we are committed to delivering exceptional service through our guiding principle of “Service Before Self”, fostering a supportive and growth-oriented environment for employees.

As we continue to grow, maintaining consistent service quality, compliance, and employee development is critical.

The Field Quality Assurance & Training Specialist plays a key role in supporting these efforts across all branch operations.

This is a full-time, in-person position with regular travel to branch locations.

Position Summary

The Field Quality Assurance & Training Specialist supports the Technical and Safety Departments through field training, quality audits, and compliance oversight. This role partners with branch leadership and field teams to improve service consistency, strengthen technical skills, and ensure adherence to company standards and regulatory requirements.

Job Responsibilities Will Include:

• Delivering training to technicians, sales teams, supervisors, and new hires through branch meetings, onboarding sessions, and ride-alongs
• Evaluating service quality through field observations and audits, and providing coaching and corrective feedback
• Auditing branch operations, service documentation, and material usage to ensure consistency and compliance
• Supporting high-profile accounts by identifying issues, recommending solutions, and improving service delivery
• Conducting safety audits and inspections to ensure compliance with company programs and regulatory requirements
• Assisting with incident investigations, root cause analysis, and corrective action implementation
• Reviewing reports (PURs, service data, audit findings) to identify trends and improvement opportunities
• Supporting the development and implementation of SOPs, training materials, and process improvements
• Partnering with branch leadership to drive accountability, performance, and continuous improvement
• Performing additional duties as needed to support day-to-day operations and company objectives

Qualifications

Required

• Experience in pest management, training, quality assurance, and/or compliance
• Strong knowledge of IPM (integrated pest management) practices and safety standards
• Excellent communication and coaching skills
• Strong organization and attention to detail
• Field Representative Branch 2 licensed

Preferred

• Experience developing training programs andSOPs
• Knowledge of DPR, Healthy Schools Act, Food Safety and/or 3rd party audit standards
• Experience with audits, inspections, and/or root cause analysis

Why Join Advanced IPM?

At Advanced IPM, we invest in the safety, growth, and success of our employees. You can expect:

• Full-Time Employment
• Competitive Compensation
• Comprehensive Benefits: Medical, Dental, Vision, and Chiropractic Coverage
• Term and Whole Life Insurance
• 401K with Employer Match
• Vacation & Holiday Pay
• Professional Development & Continuing Education
• Leadership Training
• Opportunities for Long-Term Career Advancement

Ready to lead a team and grow your career with Advanced IPM? Apply today.

Advanced IPM is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, marital status, pregnancy, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other status protected by federal, state, or local law.

Advanced IPM complies with the California Fair Employment and Housing Act (FEHA) and provides reasonable accommodations for qualified individuals with disabilities and applicants who need assistance during the hiring process.