Field Property Claims Adjuster

Liberty Mutual Insurance; Canton (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Liberty Mutual Insurance in Canton, Ohio seeks a Claims Adjuster to investigate and resolve complex coverage and damage issues, preparing complete repair estimates and coordinating vendor services.

You will manage claims from first notice of loss to final closure, may handle catastrophe duty, and rely on strong customer service while using claims systems. A bachelor’s degree or equivalent experience and 1 year of related experience are required.

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 1 year of directly related experience in claims handling.
• Licensing as required for the role.
• Ability to manage multiple priorities and organize daily workload.

Responsibilities

• Investigate onsite to resolve complex coverage and damage issues and prepare estimates for repairs.
• Inspect roofs, attics, crawl spaces and basements to identify damage.
• Handle claims from first notice of loss to final closure.
• Explain coverage of loss and assist policyholders with itemization of damages.
• Coordinate vendor services (contractors, emergency repair, cleaning, etc.).
• May be called for catastrophe duty and work in the field daily.

Skills

Customer service

Negotiation

Time management

Communication

Education

Bachelor's degree or equivalent experience

Tools

Claims systems

Job description

Job responsibilities

Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage. Handle moderate to complex claims independently while managing your workload, from first notice of loss to final closure. Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk. Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and coordinate a few vendor services such as contractors, emergency repair, cleaning services and various replacement services. May be called upon for catastrophe duty. Working knowledge of claims handling procedures and operations. Proven ability to provide exceptional customer service. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems. The capabilities, skills and knowledge required through a bachelor\'s degree or equivalent experience and at least 1 year of directly related experience. Ability to obtain proper licensing as required. The ability to handle multiple competing priorities and organize your day. Strong time management and organizational skills. Demonstrated understanding of building construction principles.