Sr Property Field Claims Rep

Indiana Farm Bureau, Inc.; Goshen (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Indiana Farm Bureau, Inc. seeks an experienced claims professional to manage complex property, liability, and auto claims on site in Goshen, IN. The role requires strong conflict resolution, excellent customer service, and the ability to independently navigate large files while staying current on relevant laws and standards.

HAAG certification and Xactimate experience are preferred. Compassion and professional conduct are essential for working with insureds, claimants and the public in

Qualifications

• Experience handling complex, property, liability and auto claims.
• Proven conflict resolution and customer-focused solutions.
• Ability to independently manage complex files with limited direction.
• HAAG roof inspector certification preferred.

Responsibilities

• Manage assigned claims, keeping them updated and properly reserved.
• Review potential significant losses with Claims Management.
• Stay current on laws pertaining to claims settlements.
• Prepare appraisals on selected claims.
• Develop positive relationships with insureds, claimants and the public through professional conduct.

Skills

Conflict resolution

Customer service

Independent file handling

Education

High School diploma

Bachelor's degree

Tools

HAAG Roof Inspector Certification

Xactimate Level 1

Xactimate Level 2

Xactimate Level 3

UAS Pilot License (HA)

Job description

Responsibilities

• Manage assigned claims and keeping them updated and properly reserved.
• Review potential significant losses with Claims Management.
• Stay current on laws pertaining to claims settlements.
• Prepare appraisals on selected claims.
• Develop positive relationships with insured’s, claimants and the general public through professional conduct and appearance.

Requirements for Success

Current complex, property, liability and or large loss claims handling experience OR minimum of 3 years complex, on-site, large exposure property, auto, and liability claim loss handling may be considered.

Solid experience and ability to demonstrate face‑to‑face conflict resolution, customer‑focused solutions, and independently manage, resolve, and complete complex files under limited direction.

Current HAAG Residential Roof Inspector Certification.

High preference for pilot license for UAS, Xactimate Certification Levels 1, 2 and 3 INS, AIC, SCLA and CPCU designations.

Compassion toward others in times of distress.

Education

Required

High School or better.

Preferred

Bachelors or better.

Licenses & Certifications

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.