Field Project Manager

SightPlan

United States

On-site

USD 63,000 - 77,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

401(k) with employer contributions

Parental leave

Pet insurance discount

Employee stock purchase plan

Job summary

SmartRent is seeking a Field Project Manager to lead large-scale smart home conversion projects, coordinating with property managers, technicians, and residents. You will manage contractors, ensure quality, and monitor budgets while traveling up to 20% (East Coast focus) and sometimes more nationwide.

The role requires strong leadership, hands-on software training, and exceptional communication to keep projects on schedule.

Qualifications

Excellent written and verbal communication skills.
Leadership abilities and self-motivation.
Background in residential construction management.
Hands-on experience training customers on software systems.
Technical support experience with Enterprise Hardware/Software or SaaS Solutions.
Willingness to travel extensively, up to 80% of the time across the country.
Ability to de-escalate situations and resolve conflicts effectively.
Flexible hours, including nights and weekends.
Ability to write about technical subjects clearly.
Strong attention to detail and organizational skills.

Responsibilities

Conduct site walk-through for implementation planning.
Communicate and manage scope of work and contractor schedules.
Lead and manage installation projects to meet deadlines.
Train and coach team members; analyze data to boost performance.
Oversee receipt and delivery of project materials.
Estimate time, cost, and logistics for installations.
Manage all project documentation.
Provide guidance to subcontractors throughout the project lifecycle.
Address escalated concerns from customers/residents/contractors.
Coordinate with client site teams to sustain schedules and optimize experience.
Foster collaboration across sales, field managers, support, product, and development teams.
Improve documentation and process efficiencies.
Assess staffing, compliance, and future needs for quality.

Skills

Communication skills

Leadership

Residential construction

Software training

Technical support

Client meetings

Conflict resolution

Flexible hours

Travel up to 80%

Technical writing

Attention to detail

Tools

Enterprise hardware

SaaS solutions

Job description

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

SmartRent, an exciting and rapidly growing technology company, is seeking intuitive and driven individuals with project management experience in construction and/or tech to lead large-scale smart home conversion projects. With our extensive presence in major markets across the country, this role offers exciting travel opportunities. Our success hinges on our proactive and responsive approach, as well as the satisfaction expressed by our clients. As a crucial member of our team, you will play a vital role in ensuring the smooth execution of projects while keeping a close eye on budgetary constraints.

As a Field Project Manager you will work closely with internal SmartRent teams, property managers, leasing agents, maintenance technicians, and residents on a daily basis to ensure installation projects are completed efficiently and effectively. Your responsibilities will encompass managing contractors, communicating with property management staff, providing technical expertise, overseeing field operations, conducting training, ensuring quality assurance, and upholding the SmartRent brand's standards.

*Looking for candidates on the East Coast*

Responsibilities

Conduct site walk-through for implementation planning;
Communicate and enforce scope of work as well as set and manage schedules for contractors;
Lead and manage installation projects to ensure deadlines are met;
Train, manage performance, provide coaching/feedback, and analyze data to maximize team performance and productivity;
Manage receipt and delivery of project materials.
Estimate time, cost, and logistics for installation projects;
Manage all project documentation;
Provide additional coaching and guidance to subcontractors as needed throughout the project lifecycle;
Oversee and resolve escalated Customer/Resident/Contractor concerns;
Manage ongoing communications with the client's site team to proactively implement schedules for on-site projects, identify pain points and optimize the SmartRent experience;
Foster continuous communication and collaboration with sales, field managers, support, product team, and developers, including sharing feedback and making recommendations for improvement;
Develop and maintain process efficiencies to enhance documentation and streamline operations;
Evaluate staffing requirements, compliance, and projected needs to maintain high-quality standards and make necessary adjustments to the installation project; and
Travel (up to 20% of the time) to site locations across the country to manage projects effectively: weekends, nights, and holidays may be impacted.

Required Qualifications

Excellent written and verbal communication skills;
Self-motivated with natural leadership abilities;
Background in residential construction management;
Hands-on experience training customers on software systems;
Technical support experience with Enterprise Hardware/Software or SaaS Solutions;
Previous experience in face-to-face client meetings;
Ability to de-escalate situations and resolve conflicts effectively;
Willingness to work flexible hours, including nights and weekends;
Ability to travel extensively, up to 80% of the time, managing projects in various locations across the country;
Proficiency in writing about technical subjects in a clear and engaging style;
Enthusiasm, patience, and organizational skills to handle multiple client requests effectively; and
Strong work ethic and meticulous attention to detail.

Preferred Qualifications

General understanding of HVAC systems;
Experience in Property Management, Customer Service, or Hospitality; and
Technical knowledge of smart home devices and installation processes

Salary: $70,000.00 annually. This role may also be eligible for bonus, commission, or other variable compensation.

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you: