Director, Site Reliability Engineering

SmartRent

Phoenix (AZ)

On-site

USD 130,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision, and life insurance

Flexible and generous PTO

401(k) with employer contributions

Paid parental leave

Employee stock purchase plan

Job summary

SmartRent is seeking a Director of Site Reliability Engineering to ensure the reliability of services at the property level. This role focuses on driving system reliability, spearheading the use of SmartRent tools, and collaborating cross-functionally to resolve operational challenges. Candidates should possess strong experience in network operations, observability tools like Datadog, and the ability to develop scalable processes. The position includes a competitive benefits package emphasizing employee well-being and future support.

Qualifications

Experience in network operations, both wired and wireless.
Proficient in observability and monitoring tools.
Ability to develop and maintain runbooks and technical documentation.
Experience with cloud-based infrastructure such as AWS.
Operational experience in designing scalable processes.
Strong collaboration skills across internal teams.

Responsibilities

Drive system reliability and oversee property health.
Implement observability tools for scalable monitoring.
Lead issue resolution and process standardization.
Develop dashboards for performance insights.
Manage IoT support operations and firmware updates.

Skills

Network operations

Observability and monitoring tools

Strong troubleshooting expertise

Programming and scripting skills

Cloud-based infrastructure knowledge

Process design and implementation

Cross-functional collaboration

Tools

Datadog

Observe

Job description

Who We Are

SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry’s only end-to-end platform designed for the rental housing industry. By uniting purpose-builty software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.

Job Description

The Director, Site Reliability Engineering plays a critical role in ensuring the continuous and reliable operation of SmartRent services at the property level. This role drives system reliability, oversees property health, and partners closely with Engineering and Support teams to develop scalable processes and observability tools that sustain operational performance and deliver consistent client value.

Responsibilities

Own property-level system reliability outcomes, including oversight of device-only networks and overall property health performance.
Drive adoption and effective utilization of SmartRent tools and services across properties through monitoring, insights, and continuous improvement efforts.
Establish proactive detection and response frameworks to identify localized system issues and lead coordinated cross-functional resolution efforts.
Provide leadership oversight of property transfers and escalated issues, ensuring consistent resolution standards and service continuity.
Partner with Engineering leadership to design and implement observability tools and processes that enable scalable monitoring of system health and events.
Define, document, and enforce standardized operational processes to ensure consistency, accountability, and cross-functional alignment.
Collaborate with Support leadership to develop dashboards and reporting capabilities that deliver actionable insights into property engagement, activity, and performance trends.
Lead the strategic oversight of IoT support operations, including installation support workflows and escalation management frameworks.
Oversee validation and controlled deployment of IoT firmware updates across hubs and connected devices to ensure reliability and minimize operational risk.
Establish and maintain data integrity standards at the property level while contributing domain expertise to enterprise knowledge resources and training materials.

Required Qualifications

Demonstrated experience in network operations, including both wired and wireless environments.
Experience utilizing observability and monitoring tools (e.g., Datadog, Observe, or similar platforms).
Strong troubleshooting expertise, including developing and maintaining runbooks and technical documentation.
Foundational programming, scripting, and automation skills; ability to leverage automation to improve operational efficiency is required.
Working knowledge of cloud-based infrastructure, such as AWS or comparable platforms.
Significant operational experience with a proven ability to design, implement, and sustain clear, scalable processes that teams consistently follow.
Strong cross-functional collaboration skills, with experience working across internal teams to resolve complex operational issues and achieve shared goals.

Preferred Qualifications

Demonstrated business acumen, including the ability to connect reliability and operational efforts to measurable business and customer value.
Experience translating technical reliability outcomes into clear customer-facing or executive-level value narratives.

We Put Our Employees First

We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.

You’ll fit right in if you: