Field Product Support Leader – Heavy Equipment

Develon Group; Suwanee (GA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Professional development

Job summary

Evolving Solution Services in Suwanee, GA is seeking a District Product Support Manager to guide product support strategy across the dealer network and service teams. You will drive customer satisfaction, improve equipment reliability, and grow lifecycle profitability.

The role requires strong technical expertise in construction equipment, leadership experience, and the ability to analyze warranty data, coordinate cross-functional work, and train dealers and technicians.

Qualifications

• Associate degree in Engineering, or 5–7 years in product support, field service, engineering, aftermarket operations, technical management of relevant industry experience.
• 3–5 years of leadership/people management experience.
• Experience with dealer networks and large equipment fleets preferred.
• Equivalent combination of education and extensive experience may be considered

Responsibilities

• Lead product support initiatives that enhance customer satisfaction, equipment reliability, uptime, and aftermarket performance.
• Serve as the primary liaison for customers, dealers, and internal teams to resolve complex technical and service issues.
• Analyze warranty, service, telematics, and field performance data to identify trends, drive root cause analysis, and implement corrective actions.
• Collaborate with Engineering, Quality, Manufacturing, Product Management, and Parts & Service teams to improve product performance, service readiness, and supportability.
• Provide on-site technical support, customer issue resolution, and assistance with training programs for dealers and technicians.
• Monitor support KPIs, warranty performance, and operating costs while driving initiatives to improve efficiency and reduce lifecycle costs.
• Contribute to strategic planning, budgeting, and continuous improvement efforts supporting overall business objectives.

Skills

Technical expertise

Problem solving

Customer focus

Education

Engineering degree OR equivalent experience

Tools

Microsoft Office Suite

Job description

Evolving Solution Services in Suwanee, GA is seeking a District Product Support Manager to guide product support strategy across the dealer network and service teams. You will drive customer satisfaction, improve equipment reliability, and grow lifecycle profitability.

The role requires strong technical expertise in construction equipment, leadership experience, and the ability to analyze warranty data, coordinate cross-functional work, and train dealers and technicians.