Field Pool Warranty Technician - Travel-Heavy Repairs

Anthony & Sylvan Pools Corporation; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Anthony & Sylvan Pools Corporation is seeking a Warranty Tech to be the main field contact for customers, focusing on outstanding service in pool construction and maintenance. The role includes on-site repairs, warranty evaluations, and guidance to customers on warranty coverage.

You will coordinate with the office, perform repairs such as leak detection, plumbing, and equipment diagnostics, and document all services. A valid license and 3–5 years of pool-related experience are preferred.

Qualifications

• High School Diploma or GED preferred.
• Valid driver’s license required.
• 3 - 5 years swimming pool service / pool construction experience preferred.

Responsibilities

• Coordinate with office staff to support repair and inspection scheduling, maintaining effective working relationships to promote quality work and scheduling efficiency.
• Assist in planning and coordinating warranty repairs based on workflow, project conditions, and vendor availability; partner with Construction to complete punch list items as needed.
• Perform swimming pool and pool equipment repairs, including crack repairs, leak detection, plumbing repairs, equipment diagnostics, replacement, and start-ups.
• Conduct Pool School and customer education as assigned, and communicate service recommendations related to warranty or repair issues to customers and internal teams.
• Complete accurate and timely documentation of all pool services performed.
• Maintain working knowledge of Anthony & Sylvan equipment, chemicals, and maintenance services and support the promotion of upgrades as directed.
• Maintain current technical knowledge through vendor training; assist with onboarding or in-field support of newer technicians while ensuring proper vehicle care, inventory control, and safe handling and application of pool chemicals.
• Other duties as assigned.

Skills

Customer service

Problem solving

Communication skills

Organization skills

Computer skills

Team player

Mechanical aptitude

Pool repair knowledge

Leak detection

Education

High School Diploma or GED

Job description

Anthony & Sylvan Pools Corporation is seeking a Warranty Tech to be the main field contact for customers, focusing on outstanding service in pool construction and maintenance. The role includes on-site repairs, warranty evaluations, and guidance to customers on warranty coverage.

You will coordinate with the office, perform repairs such as leak detection, plumbing, and equipment diagnostics, and document all services. A valid license and 3–5 years of pool-related experience are preferred.