Pool Warranty Technician

Anthony & Sylvan Pools; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A regional pool service company seeks a Customer Service Technician in Charlotte, NC to oversee pool maintenance and repairs. The candidate will manage service schedules, perform equipment repairs, and ensure excellent customer relations. Applicants should have at least 3–5 years in pool service or construction, along with communication and problem-solving skills. The position is full-time and requires some Saturday work during peak seasons. This role offers a dynamic environment with opportunities for growth.

Qualifications

• 3–5 years experience in swimming pool service or construction.
• Valid driver's license is required.
• Experience in plumbing, masonry, and electrical work required.

Responsibilities

• Coordinate and schedule repair services efficiently.
• Perform swimming pool and equipment repairs.
• Document all pool services accurately.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Basic mechanical aptitude

Customer service orientation

Team player

Education

High School Diploma/GED or equivalent

Job description

Position Overview

Anthony & Sylvan Pools is seeking a Customer Service Technician to manage and maintain swimming pools for our clients. This role involves coordinating repair schedules, performing equipment maintenance, and providing excellent customer service.

Essential Duties

• Interacts with office staff to define repair and inspection schedules and maintain a working relationship to promote quality and scheduling efficiency.
• Assists in planning and coordinating warranty repairs based on workflow, project circumstances, and vendor availability.
• Performs small general swimming pool and pool equipment repairs, including crack repairs, leak detection, and plumbing repairs.
• Diagnoses, repairs, and replaces swimming pool equipment.
• Documents all pool services accurately and promptly.
• Performs advanced selling of equipment upgrades, chemicals, and other background products, being knowledgeable and comfortable discussing any Anthony & Sylvan equipment or pool–related maintenance service.
• Keeps current on pool–related service aspects by attending vendor and trade show training.
• Maintains the company vehicle, ensuring it is clean, stocked, and has proper inventory levels.
• Communicates with construction and warranty divisions, providing essential recommendations on customer claim issues.
• Handles, transports, and delivers pool chemicals to customers, including but not limited to chlorine, algaecides, pH balancers, and muriatic acid, and adds chemicals to customer pools per manufacturer directions.
• Assists in the in‑field training of new technicians.
• Completes other projects and duties as assigned.
• Follows Anthony & Sylvan Pool’s policies and procedures.

Qualifications

• High School Diploma/GED or equivalent (preferred).
• 3–5 years swimming pool service / pool construction experience (preferred).
• Valid driver’s license (required).
• Strong communication, problem‑solving, and organizational skills.
• Basic mechanical aptitude for equipment repair and working knowledge/experience in plumbing, masonry, and electrical (required).
• Team player with strong work ethic, excellent computer skills, and a positive approach to customer service.
• Occasional overtime and Saturday work during peak seasonal periods.
• Successful candidate will undergo the company training program.
• General pool background experience (preferred).
• NESP CMS & CMT (preferred).
• Excellent organization, quick learning, result orientation, attention to detail, interpersonal and communication skills. Team player with customer focus and self‑motivation.

Equal Employment Opportunity

Anthony & Sylvan Pools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industry: Construction