Field Performance Engineer

asc-es-reliable; Liberty (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

Reliable Automatic Sprinkler Company is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven returns. This role serves as the central owner of claim-defective customer returns across Reliable and ASC product lines, conducting forensic analysis and supporting legal and risk mitigation efforts.

The ideal candidate combines mechanical engineering expertise with strong communication skills and the ability to operate in high-stakes, customer-facing

Responsibilities

• Lead product performance investigations and manage claim-driven returns across product lines.
• Serve as central owner of claim-defective customer returns and conduct forensic analysis.
• Support legal and risk mitigation efforts to ensure confidence in product performance.

Skills

Mechanical Engineering

Communication skills

Job description

Overview

Field Performance Engineer at Reliable Automatic Sprinkler Company to lead product performance investigations and manage claim-driven product returns across both Reliable and ASC product lines. This role serves as the central owner of claim-defective customer returns, conducting forensic analysis, supporting legal and risk mitigation efforts, and ensuring confidence in product performance. The ideal candidate combines mechanical engineering expertise with strong communication skills and the ability to operate in high-stakes, customer-facing situations.