Product Technology Manager & Trainer Fire Sprinkler Systems

Reliable Automatic Sprinkler Co., Inc; Welsh Heights (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Reliable Automatic Sprinkler Co., Inc. is seeking a Product Technology Manager to lead technical support, training, and documentation across multiple departments including PDE, PMO, and sales.

The role involves engaging with customers and specifying engineers to ensure proper use of Reliable products. Ideal candidates bring deep NFPA and sprinkler system knowledge, strong presentation skills, and the ability to travel nationally to industry events and customer sites.

Qualifications

• Associates degree in fire protection, mechanical technology or equivalent experience.
• 5+ years in fire sprinkler system design and installation.
• Willingness to travel up to 50% domestically.
• Ability to interpret construction drawings and specifications.

Responsibilities

• Answer technical questions on Reliable products submitted by telephone and email.
• Perform technical training for Reliable personnel.
• Assist with creation and maintenance of technical documentation.
• Meet with customers, specifying engineers, and end users to discuss use, features, and benefits of Reliable products.
• Provide technical presentations to industry associations, customers, specifying engineers, and end users.
• Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters.
• Provide input on new products and product improvements.
• Troubleshoot Reliable products.
• Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.).
• Directly support sales force as necessary.

Skills

NFPA standards knowledge

FM Global Loss Prevention Data Sheets

Fire sprinkler systems knowledge

Presentation skills

Communication skills

Detail orientation

Education

Associates degree in fire protection or mechanical technology

Tools

AutoCAD

Microsoft Office

Job description

Reliable Automatic Sprinkler Co., Inc. is seeking a Product Technology Manager to lead technical support, training, and documentation across multiple departments including PDE, PMO, and sales.

The role involves engaging with customers and specifying engineers to ensure proper use of Reliable products. Ideal candidates bring deep NFPA and sprinkler system knowledge, strong presentation skills, and the ability to travel nationally to industry events and customer sites.