Field Operator

TSMG Holding; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

TSMG Holding in New York seeks an Operations Support Specialist to collect, process, and manage operational data using proprietary software. You will install and test hardware, troubleshoot issues, and raise risks while coordinating with local and global teams.

The role requires strong organization, clear communication, and the ability to adapt in dynamic environments. The ideal candidate can work independently or in a team, plans and documents progress, and learns new technologies quickly.

Qualifications

• Must be able to work independently and in a team.
• Ability to plan, document, and communicate project status effectively.
• Strong verbal and written English communication; ability to collaborate cross-functionally with local and global teams.
• Able to navigate ambiguity and adjust course quickly.
• Aptitude for learning new technologies.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Able to meet deadlines and be accountable.
• Willingness and ability to travel within city limits and the region.
• Capability to stand for several hours and work in varied environments.
• Clean driving record and valid Driver's License.

Responsibilities

• Accurate and timely collection, extraction and processing of data using proprietary software
• Installing and testing hardware (requires use of technical/installation equipment)
• Identify and troubleshoot recurring problems and work with team to make improvements
• Raise dependencies and risks when performing operations
• Support device inventory maintenance and setup and prepare devices for operations

Skills

Data collection

Data processing

Hardware installations

Cross-functional communication

Troubleshooting

Project status reporting

Adaptability

Learning new technologies

Attention to detail

Travel readiness

Education

BA or BS degree or equivalent practical experience

Tools

Android

iOS

Mobile & Web technologies

Job description

Role Overview

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Role Overview

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Key Responsibilities

• Accurate and timely collection, extraction and processing of data using proprietary software
• Installing and testing hardware (requires use of technical/installation equipment)
• Identify and troubleshoot recurring problems and work with team to make improvements
• Raise dependencies and risks when performing operations
• Support device inventory maintenance and setup and prepare devices for operations

Minimum requirements

• Ability to work both independently and within a team
• Ability to efficiently plan, document, and communicate status on projects
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
• Ability to navigate ambiguity and make quick course corrections when necessary
• Aptitude for learning new technologies
• Strong organizational skills and superior attention to detail
• Strong analytical and problem-solving skills
• Ability to meet deadlines and schedules and be accountable
• Willingness and ability to travel within city limits as well as in the region
• Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)
• Clean driving record and a valid Driver's License

Preferred Qualifications

• BA or BS degree or equivalent practical experience
• Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.