Field Operator

TSMG Holding; Mountain View (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

TSMG Holding is seeking an Operations Support Specialist to handle hands-on data collection, processing, and hardware installation in a fast-paced setting. You will work with proprietary software and collaborate with local and global teams to keep operations running smoothly.

The ideal candidate has strong organizational and communication skills, a proactive mindset, and a willingness to adapt to changing environments.

Qualifications

• Ability to work independently and in a team.
• Plan, document, and communicate status on projects.
• Strong English communication, cross-functional with local and Global teams.
• Navigate ambiguity and adapt quickly.
• Learn new technologies with ease.
• Excellent organization and attention to detail.
• Meet deadlines and be accountable.
• Willingness to travel within city and region.
• Ability to stand for long periods and work in varying environments.
• Clean driving record and valid Driver’s License.

Responsibilities

• Accurate and timely collection, extraction and processing of data using proprietary software
• Installing and testing hardware (requires use of technical/installation equipment)
• Identify and troubleshoot recurring problems and work with team to make improvements
• Raise dependencies and risks when performing operations
• Support device inventory maintenance and setup and prepare devices for operations

Skills

Data collection

Data processing

Data analysis

Organization

Communication

Education

BA or BS degree

Tools

Proprietary software

Job description

Role Overview

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Role Overview

We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.

Key Responsibilities

• Accurate and timely collection, extraction and processing of data using proprietary software
• Installing and testing hardware (requires use of technical/installation equipment)
• Identify and troubleshoot recurring problems and work with team to make improvements
• Raise dependencies and risks when performing operations
• Support device inventory maintenance and setup and prepare devices for operations

Minimum requirements

• Ability to work both independently and within a team
• Ability to efficiently plan, document, and communicate status on projects
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
• Ability to navigate ambiguity and make quick course corrections when necessary
• Aptitude for learning new technologies
• Strong organizational skills and superior attention to detail
• Strong analytical and problem-solving skills
• Ability to meet deadlines and schedules and be accountable
• Willingness and ability to travel within city limits as well as in the region
• Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)
• Clean driving record and a valid Driver’s License

Preferred Qualifications

• BA or BS degree or equivalent practical experience
• Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.