Field Operations Trainer

Race Communications; Merced (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Race Communications seeks a Field Operations Trainer to enhance the skills of field technicians in fiber optic installation and maintenance. This pivotal role requires designing training programs that ensure safety and compliance, contributing to operational excellence within the team. Ideal candidates will have extensive hands-on experience in fiber optics and a passion for teaching others.

Benefits

100% Employer-paid medical, dental, vision, and life insurance

401(k) with 100% Employer-matched up to 4%

Generous paid time off, including holiday and birthday pay

Free Race high-speed internet and phone service

Qualifications

• 3+ years in fiber optic installation, splicing, testing, and maintenance.
• Prior experience training and mentoring field technicians.
• Valid driver's license required.

Responsibilities

• Conduct training for technicians on fiber optic installation and maintenance.
• Develop and maintain training materials aligned with industry best practices.
• Provide real-time support during the installation of fiber optic systems.

Skills

Proficient use of MS Office applications

Field technology use

Communication in English

Proficiency in Spanish

Education

High School Diploma or GED

Technical certification or equivalent experience

Job description

Job Title: Field Operations Trainer

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Field Operations Manager

Department: Customer Support

Location: Onsite: Based in Merced, Yuba City, Tulare or Lancaster, CA - with up to 50% travel.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.

About Us

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary

The Field Operations Trainer is responsible for designing, coordinating, and delivering comprehensive training programs to field technicians, with a focus on fiber optic installation, maintenance, troubleshooting, and adherence to safety protocols. This role ensures that all field personnel are equipped with the technical knowledge, practical skills, and compliance awareness necessary to perform their duties effectively and safely. By fostering continuous learning and development, the trainer supports operational excellence, reduces service interruptions, and contributes to the successful rollout and ongoing performance of fiber optic infrastructure.

Qualifications And Experience

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• High School Diploma or GED or equivalent; technical certification or combination of education and experience is required
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• 3+ years of hands-on experience in fiber optic installation, splicing, testing, and maintenance
• Prior experience in training, mentoring and onboarding field technicians is highly preferred
• Proven knowledge of fiber optic network architecture, industry standards, and best practices
• Designing, developing, and delivering training programs (in-person and virtual)
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• Understanding of SOPs, compliance, and quality assurance standards required
• Ability to assess operational gaps and tailor training accordingly
• Use of field technology (e.g., tablets, mobile apps, GPS tracking systems)
• Competence in using Learning Management Systems (LMS) and data tracking/reporting tools
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Training certifications (e.g., ATD, CPTM, or Train-the-Trainer) preferred
• OSHA certification preferred; may be obtained through employer-provided training if not currently held
• Proficiency in Spanish Language desirable
  
  
  

Skills

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
  
  
  

Essential Duties And Responsibilities

Training and Development:

• Conduct hands-on and classroom-based training for new and existing field technicians covering fiber optic installation, testing, splicing, maintenance, and service drops
• Facilitate learning using a variety of delivery methods, including classroom instruction, team meetings, web-based platforms, online learning, hands-on labs, and peer-to-peer coaching
• Develop and maintain training materials, manuals, and standard operating procedures in alignment with current technologies and industry best practices
• Provide instruction and support on fiber optic network design, configuration, safety protocols, and equipment usage
• Supervise trainees during learning sessions by modeling company leadership behaviors, tracking attendance, addressing conduct, and documenting performance strengths and areas for improvement
• Evaluate field technicians through assessments, observation, and real-time performance feedback
• Manage all administrative aspects of training, including pre-training preparation, scheduling, recordkeeping (e.g., attendance, test scores, evaluations), and data entry related to training outcomes
  
  
  

Field Operations Support

• Serves as a technical resource during fiber optic installation and maintenance projects providing real-time troubleshooting and guidance to field technicians
• Monitors work quality in the field and provide constructive feedback to ensure adherence to standards and continuous improvement
• Conducts site visits to assess technician performance and support skill development in real-world conditions
• Acts as a subject matter expert to update training content based on evolving business strategies job requirements and professional development needs
• Participates in task forces committees and team meetings to align training and operational goals
  
  
  

Documentation And Reporting

• Maintains accurate records of training sessions, certifications, and employee progress
• Reports training outcomes, field performance, and areas for improvement to management
• Assists in the development of performance improvement plans based on training assessments and field evaluations
  
  
  

Continuous Improvement

• Identifies areas where additional training or skill development is needed and collaborate with management to address gaps
• Stays updated on new fiber optic technologies and methods to integrate into training programs
• Exhibit a commitment to continuous learning by pursuing development opportunities to strengthen expertise and core skills improving job-related knowledge and leadership capabilities seeking feedback and maintaining focus on growth
• Evaluates learning effectiveness including behavior change and performance improvement on the job and quality control efforts provide feedback to learners and managers and follow up with leadership to ensure training outcomes translate to performance
  
  
  

Equipment Operations And Site Maintenance

• Operates mechanized equipment such as a bucket truck, excavators, and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
• Bucket Truck: 350-pound manufacturers maximum load capacity
• Ladders: 300-pound manufacturers maximum load capacity
  

Safety Awareness And Compliance

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)
• Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintained
• Stays current with fiber optic technologies, industry standards, and safety regulations
  
  
  

Vehicle Maintenance And Travel

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job
• May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed
  
  
  

As Part Of Our Team, You Will Enjoy

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Free Race highspeed internet and phone service where available
  
  
  

All offers of employment are contingent until all pre-employment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact Recruiting (recruiting at race dot com) to initiate the interactive process.

Updated: 05/2025