Field Operations Trainer

Crunch Fitness; Greenwich (CT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

Paid time off

Opportunity for advancement

Wellness resources

Complimentary Crunch Fitness member

Job summary

Fitness Holdings Northeast, LLC is seeking a Field Operations Trainer for Crunch Fitness clubs in the Northeast. This role drives training, operational reviews, and leadership development across multiple locations, focusing on strong member experiences and disciplined execution.

The position requires hands-on coaching, travel (~75% of the week), and proximity to major metro areas in the Northeast. It offers comprehensive benefits and growth opportunities within the Crunch Fitness network.

Qualifications

• Experience in fitness-club or retail operations required.
• Training, facilitation, onboarding, or leadership development preferred.
• Ability to coach managers, provide candid feedback, and drive accountability.
• Strong communication, organization, time-management, and follow-through.
• Willingness to travel approx. 75% with overnight stays; valid driver's license.
• Residence near NY metro area, CT, NJ, MA, or Philadelphia metro.
• Availability Monday–Friday with occasional weekends.

Responsibilities

• Lead onboarding and operational training for General Managers and Assistants; develop other field leaders.
• Coach club managers during visits; translate performance gaps into action plans.
• Conduct operational reviews of facility condition, safety, staffing, and brand standards.
• Train and reinforce an outstanding member and sales experience with tours and referrals.
• Use performance data to identify trends and coach leaders on disciplined management.
• Strengthen proficiency with Crunch app, scheduling, and other tools.
• Support local marketing plans and reputation management; handle feedback responses.
• Complete visit documentation within 24 hours and track outcomes.

Skills

Fitness-club operations experience

Coaching/leadership development

Communication

Willingness to travel

Driver's license/vehicle

Organization/time management

Data interpretation/use of systems

Availability Mon-Fri

Tools

Crunch app

Learning platforms

Operational tools

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• 401(k) matching
• Competitive salary
• Dental insurance

About Fitness Holdings Northeast

Fitness Holdings Northeast operates more than 50 Crunch Fitness clubs across the Northeast. We are committed to delivering an exceptional member experience by developing strong club leaders, maintaining disciplined operating standards, and helping every location perform at its best.

The Opportunity

The Field Operations Trainer turns company standards into consistent execution at the club level. This position combines hands‑on training, leadership coaching, operational review, and follow‑up accountability. You will work directly with club managers and their teams to strengthen execution, improve the member experience, and build capable leaders across our markets.

This is not a desk job.

What You Will Do

• Lead onboarding and operational training for General Managers and Assistant General Managers, and support the development of other field leaders as assigned.
• Coach club managers and assistant managers during every visit, translating observed performance gaps into clear expectations and practical action plans.
• Conduct operational reviews covering facility condition, cleanliness, safety, staffing, merchandising, access controls, signage, amenities, and overall brand standards.
• Train and reinforce an outstanding member and sales experience, including club tours, referrals, professional member interactions, and effective follow‑up.
• Use performance reports and club data to identify trends, evaluate billing health and member feedback, and coach leaders to manage their businesses with greater discipline.
• Strengthen team proficiency with company systems, learning platforms, the Crunch app, Group Exercise scheduling and reservations, and other operational tools.
• Support local marketing plans, community partnerships, corporate promotions, online reputation management, and professional responses to member feedback.
• Complete visit documentation within 24 hours, track commitments and follow‑up results, and promptly elevate high‑priority performance or compliance concerns.

What You Bring

• Prior experience in fitness‑club operations or retail operations is required.
• Training, facilitation, onboarding, or leadership‑development experience is preferred.
• A demonstrated ability to coach managers, deliver candid feedback, establish accountability, and influence performance without relying solely on direct authority.
• Strong communication, organization, time‑management, and follow‑through skills.
• Comfort learning business systems, interpreting operational data, and teaching others to use both effectively.
• A valid driver’s license, a reliable personal vehicle, and the ability to travel approximately 75% of the workweek with weekly overnight stays.
• Residence within or near the New York metropolitan area, New Jersey, Connecticut, Massachusetts, or the Philadelphia metropolitan area.
• Availability to work Monday through Friday and occasional weekends based on business needs.

Compensation, Travel Support, and Benefits

• $65,000-$75,000 in annualized base compensation, plus overtime as applicable for this nonexempt position.
• Mileage reimbursement for approved use of a personal vehicle, plus company-paid airfare and hotel accommodations when required.
• Meal allowance for approved business travel.
• Medical, dental, and vision insurance; 401(k); paid time off; and a complimentary Crunch Fitness membership.

Build the Next Stage of Your Career

This role offers the opportunity to influence performance across more than 50 clubs while developing the operating and leadership experience that can lead to future District Manager or Regional Manager opportunities. If you are energized by travel, coaching, operational discipline, and helping leaders improve, we want to hear from you.

Fitness Holdings Northeast, LLC is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.