Field Operations Technician

Jobtailor

Virginia (IL)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Jobtailor is seeking an experienced field service technician to install and service internet connections, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment. The role emphasizes safe, professional on-site support and strong customer focus in a dynamic field environment.

The ideal candidate has extensive telecommunications experience, a technical college degree, and proficiency with Microsoft Office.

Qualifications

Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills

Responsibilities

Deliver a high-quality, customer-focused service experience to every client
Resolve customer issues calmly and professionally using effective de-escalation techniques
Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Skills

Telecommunications

Cabling Installation

Technical Diagnostics

Internet Service Installation

Hardware Replacement

Data Circuit Installation

De-Escalation Techniques

Safety Standards Compliance

Field Service Experience

Problem Resolution

Education

Technical College Degree or Diploma

Tools

Networking Equipment

Copper Cabling

Fiber Cabling

Demarc Extensions

Installation Tools

Job description

Deliver a high-quality, customer-focused service experience to every client
Resolve customer issues calmly and professionally using effective de-escalation techniques
Perform on-site installation and repair of internet services, copper and fiber cabling, demarc extensions, and rack-mounted networking equipment
Diagnose technical problems and implement solutions, including running new cable, replacing hardware components, and installing data circuits for internet connectivity
Follow Ledcor's safety standards and ensure proper use of vehicles, tools, and equipment at all times

Requirements

Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills

Core Competencies

Demonstrates expertise in telecommunications installation and service, with a strong focus on customer satisfaction and effective problem resolution. Proficient in technical diagnostics and installation of internet services and cabling, while adhering to safety standards.

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