Field Operations Technician

Ledcor

Lansing (MI)

On-site

USD 60,000 - 85,000

Full time

13 days ago

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Job summary

Ledcor Technical Services is hiring a Field Operations Technician in Lansing, MI. The role focuses on restoration activities, preventative maintenance, and installation of MACD on Nokia, Infinera, and Ciena gear, supporting optical, electrical, voice and data services.

With five+ years in telecom, you will work on-site at customer locations, perform testing with OTDRs, travel with a company vehicle, and uphold Ledcor's safety standards while delivering best-in-class customer service.

Qualifications

Five+ years of experience in telecommunications, installation and service.
Strong customer-focused approach with integrity and empathy.
Degree or diploma from a technical college preferred.
Proficient in Microsoft Office suite and clear written/verbal communication.

Responsibilities

Provide elite customer service experience and de-escalate concerns professionally.
Perform on-site installation and repair of internet, copper and fiber cabling, routers, and demarcation extensions.
Identify and solve technical issues such as cable runs and data circuits; swap out components.
Adhere to safety programs; travel with a company-provided vehicle; work in varying weather and confined spaces.

Skills

Field experience

Customer service

Communication skills

Microsoft Office

Technical training

Education

Technical college degree/diploma

Tools

Nokia equipment

Infinera equipment

Ciena equipment

Job description

Description

You are a skilled Field Operations Technician with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).

Essential Responsibilities

To provide an elite customer service experience to all
Ability to de-escalate customer concerns in a professional manner
Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
To maintain and adhere to Ledcor’s safety program with the use of all vehicles, tools, and equipment

Qualifications

Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills

Work Conditions

On-call evening and weekend work required
Will be expected to travel with a company provided vehicle
Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. Ledcor has been recognized as a Top 100 Inspiring Workplace in North America. Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. All applicants must be able to show proof of eligibility to work in the United States. Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Link to: https://www.uscis.gov/e-verify