Field Operations & Technical Services Leader

Daifuku; Carrollton (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Daifuku is seeking a Technical Services Supervisor to lead daily operations of the Technical Services team in the United States. The role oversees field personnel, ensures safety and regulatory compliance, and coordinates projects from planning through closeout.

You will manage staffing, training, and succession planning, while collaborating with Safety, Quality, Operations, and Finance to drive department growth and profitability. Strong leadership and communication are essential.

Qualifications

• At least 5 years of experience in field service, airport equipment, industrial maintenance, automation, material-handling systems, or a related technical environment.
• Comprehensive knowledge of airport regulations and safety standards.
• Previous experience supervising or leading technical personnel.
• Demonstrated ability to coordinate multiple projects, schedules, resources, customers, contracts, and field documentation.
• Experience reviewing project scopes, customer requirements, change orders, and other contractual documents is preferred.
• Experience developing or improving processes, procedures, or work standards.
• Strong leadership, communication, organizational, and critical thinking skills.
• Ability to travel and obtain required airport and customer credentials.
• Willingness to work nonstandard schedules.

Responsibilities

• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Promote a safety-first culture and ensure compliance with company, customer, airport, regulatory and contractual requirements.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Lead, coach, develop, and hold assigned field personnel accountable.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Establish expectations for safety, quality, productivity, communication, documentation, and customer service.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Coordinate personnel assignments based on project needs, qualifications, availability, and development opportunities.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Maintain resource schedules and identify staffing, training, or skill gaps that may affect current or future work.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Support recruiting, onboarding, performance evaluations, employee development, and succession planning.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Develop employees for increased technical, project leadership, and supervisory responsibilities.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Work closely with Safety and Quality personnel to improve planning, workmanship, inspections, documentation, and corrective actions.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Monitor labor utilization, travel costs, project expenses, material usage, and budget performance.
• FIELD LEADERSHIP AND WORKFORCE MANAGEMENT: Promote accurate timekeeping, expense reporting, project coding, and field documentation.
• PROJECT MANAGEMENT AND EXECUTION: Manage or support projects from initial planning through completion and customer turnover.
• PROJECT MANAGEMENT AND EXECUTION: Review project scope, schedule, budget, technical requirements, assumptions, exclusions, and customer expectations.
• PROJECT MANAGEMENT AND EXECUTION: Coordinate labor, travel, materials, tools, equipment, subcontractors, OEM support, and site access.
• PROJECT MANAGEMENT AND EXECUTION: Monitor project performance, including safety, quality, labor, cost, schedule, documentation, and customer commitments.
• PROJECT MANAGEMENT AND EXECUTION: Identify and address project risks, delays, technical issues, resource constraints, and potential cost impacts.
• PROJECT MANAGEMENT AND EXECUTION: Ensure changed conditions and additional work are documented and communicated appropriately.
• PROJECT MANAGEMENT AND EXECUTION: Coordinate testing, commissioning, punch-list completion, customer acceptance, and project closeout.
• PROJECT MANAGEMENT AND EXECUTION: Support project forecasting, billing documentation, change-order development, contract compliance, and profitability improvement.
• CONTRACT MANAGEMENT: Review and understand customer contracts, scopes of work, proposals, purchase orders, and project requirements.
• CONTRACT MANAGEMENT: Ensure contractual deliverables, documentation requirements, and customer obligations are completed in accordance with project requirements.
• CONTRACT MANAGEMENT: Identify potential scope changes, changed conditions, delays, and additional work requiring customer approval or change orders.
• CONTRACT MANAGEMENT: Coordinate with leadership and internal departments regarding contractual obligations and risks.
• CONTRACT MANAGEMENT: Protect the company’s contractual, operational, and financial interests while maintaining positive customer relationships.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Serve as a primary field-level representative of Technical Services.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Build effective working relationships with customers, airport authorities, airlines, contractors, consultants, OEMs, vendors, and internal stakeholders.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Lead or participate in project kickoff, coordination, progress, and closeout meetings.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Provide timely and accurate updates regarding project status, risks, schedules, and required actions.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Resolve routine field and customer issues and elevate significant concerns when necessary.
• CUSTOMER AND STAKEHOLDER MANAGEMENT: Manage customer expectations while protecting company scope, schedule, financial, and contractual interests.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Partner with leadership and other internal departments to develop and improve departmental procedures, work instructions, checklists, templates, technical references, and project standards.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Develop and maintain short and long-term workforce and project resource plans to support customer commitments and departmental growth.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Help identify future staffing, leadership, training, tooling, equipment, and subcontractor needs.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Standardize project planning, field reporting, mobilization, commissioning, turnover, and closeout practices.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Support estimates, proposals, site assessments, labor planning, technical reviews, and project transitions.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Identify operational barriers that could limit growth and recommend practical solutions.
• DEPARTMENT GROWTH AND CONTINUOUS IMPROVEMENT: Use lessons learned, field feedback, safety findings, and quality results to improve future performance.
• Assignments may include: Developing procedures, training materials, technical guides, and project templates.
• Assignments may include: Supporting remote troubleshooting and active field teams.
• Assignments may include: Preparing project work packages, reports, schedules, and closeout documentation.
• Assignments may include: Assisting with estimates, proposals, technical reviews, and project planning.
• Assignments may include: Updating technical libraries, SharePoint resources, CMMS records, and equipment information.
• Assignments may include: Reviewing drawings, manuals, reports, lessons learned, tools, equipment, and inventory.
• Assignments may include: Supporting Safety, Quality, Operations, and other departmental initiatives.
• Assignments may include: Internal assignments should include a defined owner, deliverable, due date, and completion expectation.

Skills

Leadership

Project management

Staff supervision

Safety and compliance

Communication

Budget/Cost control

Problem solving

Field service experience

Travel readiness

Education

Engineering technology degree

Project management / construction management degree preferred

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

CMMS

ERP systems

SharePoint

Job description

Daifuku is seeking a Technical Services Supervisor to lead daily operations of the Technical Services team in the United States. The role oversees field personnel, ensures safety and regulatory compliance, and coordinates projects from planning through closeout.

You will manage staffing, training, and succession planning, while collaborating with Safety, Quality, Operations, and Finance to drive department growth and profitability. Strong leadership and communication are essential.