Field Operations Support Assistant (part-time)

Service Corporation International; Sulphur Springs (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the family services sector seeks a part-time Field Operations Support Assistant to provide essential administrative support. This role includes preparing vital documents, greeting clients, and ensuring compliance and quality in services. Ideal candidates will demonstrate compassion and attention to detail in a fast-paced environment.

Qualifications

• 1-2 years of office clerical or customer service experience.
• Experience in a customer-focused, fast-paced environment.

Responsibilities

• Prepares death certificates, prayer cards, and related documents.
• Coordinates the ordering of memorials and related products.
• Maintains professional relationships with county clerk, medical examiner, and physicians.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Compassion

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Field Operations Support Assistant (part-time)

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Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards, and related documents
• Completes required permits and/or certificates
• Prepares and processes Veteran’s paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and comply with regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and manages inventory for vaults and markers
• Orders office supplies
• Oversees processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Supports Location Management, Sales, Family Service Counselors, and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to staff
• Conveys concern and empathy with client families at all times
• Responds to inquiries via phone, internet, and in person
• Maintains professional relationships with county clerk, medical examiner, and physicians

Minimum Requirements

• High School diploma or equivalent
• 1-2 years of office clerical or customer service experience
• Experience in a customer-focused, fast-paced environment

Knowledge, Skills & Abilities

• Knowledge of office equipment including computers, calculators, copiers, printers, and fax machines
• MS Office Suite experience preferred
• Basic math skills
• Good verbal and written communication skills
• Strong organizational skills and attention to detail
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 70663

Category: Administration and Clerical

Job Location: US-LA - Sulphur

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Individual and Family Services

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