Field Operations Support Assistant

Service Corporation International; Honolulu (HI); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

401(k) Retirement Savings Plan with Co

Flexible Spending Accounts

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

Employee Assistance Program

Job summary

Service Corporation International in Honolulu, HI is seeking a friendly office associate to provide administrative and clerical support to our funeral home and related facilities. You will greet the public, handle inquiries, and process payments and contracts with care and accuracy.

The role emphasizes compassion, confidentiality, and teamwork as you coordinate schedules, prepare documents, assist with obituaries, and support Location Management, Sales, and Family Service Counselors in a

Qualifications

• Education: High School or equivalent.
• 1–2 years of experience in an office clerical or customer service capacity.
• Experience in a customer-focused and fast-paced professional environment.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Receives and processes payments and contracts.
• Greets family members and friends; responds to inquiries via telephone, internet and in person.
• Coordinates ordering of memorials and related products.
• Assists Location Management, Sales and Family Service Counselors; acts as backup to Receptionist.

Skills

Customer service

Clerical experience

MS Office

Communication skills

Organizational skills

Compassion and integrity

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

• Education: High School or equivalent
• Experience: 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience: working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Compensation

Salary: $18.00/hr.

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 96817

Category (Portal Searching): Administration and Clerical

Job Location: US-HI - Honolulu

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.