Combo Location Manager

Service Corporation International; Canóvanas (PR); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Corporation International is seeking an Operations leader for the US-PR Canóvanas area to drive financial performance, develop annual plans, and lead frontline supervisors. You will ensure compliance, supervise budgets, and partner with market leadership to enhance services and processes.

The role focuses on maintaining high safety and quality standards, mentoring staff, and aligning location goals with corporate strategies in a dynamic care environment.

Qualifications

• High school diploma required; college coursework in Finance/Accounting and Marketing/Business preferred.
• Bachelor’s degree in Mortuary Science where required by state law.
• Nine years of industry experience with progressive responsibilities.
• Four years of people and budget management experience.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Develop annual business plan and budget with local leadership.
• Monitor and achieve annual financial goals for the location.
• Ensure compliance with federal and state regulations and company policies.
• Lead frontline supervisors and develop a high-performing team.
• Communicate strategies and goals to location staff and leadership.
• Collaborate with market leadership on improvements and resource sharing.
• Oversee daily operations to meet client expectations and safe operations.

Skills

Financial acumen

Budget management

Leadership

MS Office suite

Communication

Training & development

Education

High school diploma

Finance & Accounting coursework

Marketing or Business coursework

Mortuary science degree (where required)

Job description

JOB RESPONSIBILITIES

• Financial Management
• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime
• Operations
• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location's operating practices comply with applicable federal & state regulations and Company policies
• Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor's responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered
• People Development
• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership

MINIMUM Requirements

Education

High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred

Certification/License

Requires applicable state Funeral Director Licensure Technical schooling diploma Funeral Services/Mortuary Science preferred Bachelor’s degree in Mortuary Science where required by state law

Experience

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years' experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work CONDITIONS

Work Environment Work indoors and outdoors during all seasons and weather conditions Care center personnel may have exposure to various chemicals and fluids Cemetery personnel may have exposure to chemicals and equipment Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families Personal safety equipment/appropriate attire required for cemetery or crematory environment Work Postures Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to lift up to 50 lbs. to assist with moving bodies Work Hours Working beyond "standard" hours as the need arises Travel up to 25%

Postal Code: 00729

Category (Portal Searching): Operations

Job Location: US-PR - Canovanas

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.